JetBlue - Great in theory | Glassdoor.co.uk
  1. "Great in theory"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue part-time for more than a year

    Pros

    Super amazing schedule flexibility. I've never worked for another call center that allowed shift trades without having to get management involved or allowed people to request PTO right up until their shift started. The flight benefits are great when you can use them, but that can be difficult out of Salt Lake or Orlando as that's where most phone support employees are. Very positive and supportive company... culture.

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    Cons

    Mandatory overtime (it's totally understandable in the industry, but it's still a con), tech issues almost daily, If you're in the wrong department shift trading can be difficult. Seniority for shift bids is hard to get if you don't stay in Reservations since people in other departments don't move on very often. Pay is below industry standard. As with any call center, who your supervisor is can make... or break your career...and they don't have much accountability at all, so they can get away with quite a lot.

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    Advice to Management

    For a company that's so forward thinking in so many ways I cannot believe you allow yourselves to be so backward when it comes to technology. Our web site and app are a joke, and it's frankly getting embarrassing to have the same discussion every day with our customers about how the site is down/crashing/giving errors. EVERY. DAY. Know when to cut your losses...or scale back your web site to the old working one... until you can figure out how to get the new one to be stable. Datalex is obviously not working for us...it's time to move on. Increase pay for all employees across the board to at least be on par with the industry. We know larger airlines are going to obviously have larger profit sharing, but it adds insult to injury when we're also paid significantly less. Many departments haven't seen a pay increase in years now.

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    JetBlue2019-08-18
  1. "Good place to start."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Material Specialist 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at JetBlue full-time for less than a year

    Pros

    Is a nice place to work (not perfect). Flexible schedule once reach 6 months on the job. Generous vaction pay.

    Cons

    Np sick days, have to use your vacation days if you want to call out. Get occurances if you call out. Low pay in the industry. management seems not to see the reality. High turnover in this position.

    Advice to Management

    Listen to crewmwmembers. There a big problem if there a highturnover in materials position.

    JetBlue2019-09-15
  2. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tampa, FL
    Recommends
    Approves of CEO

    I worked at JetBlue part-time for more than 8 years

    Pros

    PTO, travel benefits, flexible schedule

    Cons

    working holidays required until gaining security

    JetBlue2019-09-13

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