JetBlue - It's a family not just a job. | Glassdoor.co.uk
  1. Helpful (1)

    "It's a family not just a job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Crew Support in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue full-time for more than a year

    Pros

    JetBlue is a family. You have fun with your coworkers. Reservations is open 24/7 and that means crazy hours to fit your crazy life. If you live in Utah you can work from home after training. There are plenty of departments to move around in and keep you interested.

    Cons

    Reservations schedules change every four months. You could love your shift and then have to change your while life. It takes forever to get seniority. It's also very easy to get points but difficult to get rid of them so beware.

    Advice to Management

    Make it a little easier to get rid of points. I left the company I loved because of a few late starts and some family emergencies.

    JetBlue2014-06-15
  1. "Great in theory"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue part-time for more than a year

    Pros

    Super amazing schedule flexibility. I've never worked for another call center that allowed shift trades without having to get management involved or allowed people to request PTO right up until their shift started. The flight benefits are great when you can use them, but that can be difficult out of Salt Lake or Orlando as that's where most phone support employees are. Very positive and supportive company culture.

    Cons

    Mandatory overtime (it's totally understandable in the industry, but it's still a con), tech issues almost daily, If you're in the wrong department shift trading can be difficult. Seniority for shift bids is hard to get if you don't stay in Reservations since people in other departments don't move on very often. Pay is below industry standard. As with any call center, who your supervisor is can make or...

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    Advice to Management

    For a company that's so forward thinking in so many ways I cannot believe you allow yourselves to be so backward when it comes to technology. Our web site and app are a joke, and it's frankly getting embarrassing to have the same discussion every day with our customers about how the site is down/crashing/giving errors. EVERY. DAY. Know when to cut your losses...or scale back your web site to the old working one until...

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    JetBlue2019-08-18
  2. Helpful (1)

    "Not the same as it used to be but still good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Airport Operations Crew Member 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at JetBlue full-time for more than 5 years

    Pros

    Culture, community involvement, job security

    Cons

    Pay below industry standard, investors run the show, not as much focus on crewmembers

    Advice to Management

    Go back to the basics. As we grow, we can still show appreciation to crewmembers without sacrificing money. Keep the same small airline charm and treat your people right. Promises is nothing without the people behind it being treated the right way.

    JetBlue2019-08-09

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