JetBlue - JetBlue Customer Service | Glassdoor.co.uk
  1. Helpful (7)

    "JetBlue Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at JetBlue

    Pros

    Working from home. Ability to trade hours freely with other in your department.

    Cons

    Jetblue abuses their Customer Service employees. The attrition rate is 50% the first month and 80% within the first-year. Anyone that stays on after that is only there for the flight benefits because the jobs sucks. JetBlue treats their employees like crap and the working conditions are abominable. The are chronically understaffed and expect employees to do their part by signing up for overtime to help the company out....

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    Advice to Management

    Treat your crew members like actual people who have lives beyond their work. You think we never get sick or have family emergencies? Allow 24 hours absence for PT and 40 hours for FT CMs per year. Double your staffing and make the job liveable that retention is not abominable.

    JetBlue2015-07-31
  1. "Relay race for success factors.com"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Director Investor in Tallahassee, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time for more than 5 years

    Pros

    IT technical support with intuitive motion to finish and succeed. Be classical in professional matter.

    Cons

    Keeping it short and simple.

    Advice to Management

    Stay in touch follow up report CAO for endorsement HR. Spirit Airlines.

    JetBlue2019-07-02
  2. "No experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cabin Service in Ahmedabad
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at JetBlue full-time for more than 10 years

    Pros

    Well i am a hard working person, and a fast learner . And very eager to learn new thing. If i have a problem than i think its a opportunity to me prove myself.

    Cons

    No challenge its my job

    Advice to Management

    Yes

    JetBlue2019-07-02

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