JetBlue - Loved working there, great culture | Glassdoor.co.uk
  1. Helpful (1)

    "Loved working there, great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Crew Support in Salt Lake City, UT
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at JetBlue part-time for more than 3 years

    Pros

    They always seemed to care about their employees, empowered you to make decisions that helped customers.

    Cons

    The pay is lousy cause you get free flight benefits and work from home. They really need to increase their payscale.

    Advice to Management

    Pay people enough! Call center jobs pay a good deal more than you offer and it's hard to get the best employees when you don't pay worth beans.

    JetBlue2015-11-24
  1. "Great in theory"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue part-time for more than a year

    Pros

    Super amazing schedule flexibility. I've never worked for another call center that allowed shift trades without having to get management involved or allowed people to request PTO right up until their shift started. The flight benefits are great when you can use them, but that can be difficult out of Salt Lake or Orlando as that's where most phone support employees are. Very positive and supportive company culture.

    Cons

    Mandatory overtime (it's totally understandable in the industry, but it's still a con), tech issues almost daily, If you're in the wrong department shift trading can be difficult. Seniority for shift bids is hard to get if you don't stay in Reservations since people in other departments don't move on very often. Pay is below industry standard. As with any call center, who your supervisor is can make or...

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    Advice to Management

    For a company that's so forward thinking in so many ways I cannot believe you allow yourselves to be so backward when it comes to technology. Our web site and app are a joke, and it's frankly getting embarrassing to have the same discussion every day with our customers about how the site is down/crashing/giving errors. EVERY. DAY. Know when to cut your losses...or scale back your web site to the old working one until...

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    JetBlue2019-08-18
  2. Helpful (1)

    "Not the same as it used to be but still good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Airport Operations Crew Member 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at JetBlue full-time for more than 5 years

    Pros

    Culture, community involvement, job security

    Cons

    Pay below industry standard, investors run the show, not as much focus on crewmembers

    Advice to Management

    Go back to the basics. As we grow, we can still show appreciation to crewmembers without sacrificing money. Keep the same small airline charm and treat your people right. Promises is nothing without the people behind it being treated the right way.

    JetBlue2019-08-09

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