1. "Desktop engineer"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Desktop Support Technician in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance for more than a year

    Pros

    Good people, money , work life balance, regular team meetings

    Cons

    Management High demand for support Not receiving a proper support from other IT teams

    Liberty Mutual Insurance2018-11-16
  1. "Great Place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Customer Care Associate in Plano, TX
    Recommends
    Positive Outlook

    I have been working at Liberty Mutual Insurance full-time for more than a year

    Pros

    Work from home Management is supportive Career Development

    Cons

    May have to work late hours and weekends Very metric driven but I see this as pro as well, some people wouldn’t though

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    Liberty Mutual Insurance2020-06-03
  2. "Good company, but it's lost its luster"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Director, Adv Analytics in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Liberty Mutual Insurance full-time for more than 10 years

    Pros

    Competitive Salary, Great Benefits, Flexible Work Arrangements

    Cons

    Sr. Management has had same communicated vision to be top 3 carrier for 10 years with no real progress toward goal. There is are frequent reductions-in-force that frequently are the result not of changing market conditions as senior leadership wants to indicate, but poor planning. As example, the company completely eliminated business analyst positions with their shift to Agile, but did not address in the new agile model who should do that work. This resulted in severe gaps that forced remaining employees to do more work with less resources. The company despite having record profits year over year continues to squeeze expenses using incomprehensible methods. As example, people traveling for work were told they couldn't order breakfast on company dime, while the company would spend hundreds of thousands of dollars to give everyone in the company a small branded item or mailer. Not to mention the well published story that the company spent millions of dollars renovating the CEO's office when he assumed his role in 2012. While salary and benefits are competitive, your success really depends on who your manager is at the company. Some leaders are great and will work hard to recognize talent. Other groups though are decidedly less invested in promoting talent which is discouraging. There are frequent changes in reporting structure due to the constant realignments/reorgs which makes it challenging to not only get work done, but to also advance one's career.

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    Liberty Mutual Insurance2020-06-02

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