All the good reviews are lies. - Customer Service LingoAce Employee Review

1.0
18 Jul 2022
Recommend
CEO approval
Business outlook

Pros

WFH Nice colleagues (they left) Competent HR (left as well)

Cons

The good reviews are not real. - Messy company, lack in communication across departments. - Never ending IT issues, expect you to solve but company doesn't send you for training - Plenty of politics in the company, and toxic environment. People gossiping about each other and even the managers backstab you. - Chinese company but not given any back to work red packet when resuming work after Chinese New Year. (Chinese New Year we worked as well) Company did not give, neither did the manager or department head. Red packets were only given to the selected few who return to office but we are on Work From Home arrangement? - A lot of preferential treatment in the team whereby there is obvious favouritism to certain individuals. Whatever complaints made against those individuals, the manager will turn a blind eye / deaf ear to it. - Team Lead who does not keep you updated of the new changes in the company and cannot be bothered to teach you the new skills. She also does not inform anyone when she takes MC / goes on leave. - Team Lead is always pulled away for meetings during working hours ( usually on the most hectic days), leaving that day's shift 1 man short and having to stretch the manpower to get work done. - Team Lead very unhelpful, always staying on the same platform when even when the other platform is flooded and requires help urgently. - Plenty of meetings but nothing much have been done/ improved and plenty of issues have been shelved/ still ongoing. - Feedback brought up by staff / parents fall on deaf ears, no changes made. if changes are made, they don't solve old issues, creates new issues for the team. - Monthly homework delivery issues pouring in. Person in charge of that project does not do her job well and refuses to clean up the mess properly. Just throws you to get scolded by parents and gives you an excel file to fill up all the details in. - toxic manager who openly shames you in front of colleagues, goes round creating discord among team members, also goes round spreading false rumors around the department - Was tested positive for Covid few weeks back. On the last day of my MC, I was still positive and unable to turn up for work the next day. Doctor said no more MC is needed as Govt has changed the rules. I messaged 2 hr staffs in the afternoon to check on this, one left me on seen, the other responded to me next day at 11am that I need not produce an MC. By then I had already worked for close to half a day. - No work life balance. Got called back to work on off days numerous times - Projects were involuntarily shoved down - Promotion given to staff who threw down her responsibility midway of the year and left a lot of backlog and loose ends for the rest of the team to clear. - There are team members skiving on the job. Some have since left. When some of us brought it up to the manager, excuses were given to us, like, "first time working, give chance a bit", "they are paid peanuts, so you would expect peanuts also", "they are leaving already, let them be", etc. But I am earning peanuts for my paper qualification as well. TLDR; toxic environment, incompetent Team Lead, lots of politics and backstabbing, favouritism, no work life balance.

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LingoAce Response
3y
We appreciate your feedback and are sorry that this has been your experience. Many of the issues you've raised are processes and systems that we're working to improve. As a global company headquartered in Singapore with offices in Southeast Asia, the US and China, our holiday policy is to observe the national holidays that are celebrate in each respective country. Employee gifts and how they are distributed may vary across regions and can change each year, but we do our best to ensure everyone is treated the same. This may mean hand delivery to those in the office, shipping by mail or sending a virtual equivalent. -LingoAce Team

Explore other reviews about LingoAce

5.0
11 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I've been using this platform for a while now, and I’m very satisfied with my experience. I initially want to address the penalty policy: I think it’s important to clarify that the deductions are only applied when rules are broken. It’s actually a fair system designed to maintain quality, and they give you two chances to appeal, which is very reasonable. The platform itself offers great flexibility with plenty of course slots available, making it easy to schedule lessons around a busy lifestyle. I also want to give a big shout-out to the admin. At first, I was struggling to get enough bookings. After I reached out for help, my coordinator guided me on how to improve my self-introduction video and profile. Following their advice, my booking rate increased significantly. Highly recommended for anyone looking to grow on this platform!

Cons

So far everything is good.

1
3.0
7 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Quick bookings, small classes, prepared curriculum, variety of times to teach, attendance and homework checking incentives. The kids are very respectful and well-behaved, over all.

Cons

Frequently changing policy with little or no notice. You must pay a fee to withdraw your earnings from a 3rd party. You are fined and the amount is deducted from your pay for a multitude of "infractions". The most recent are you are fined if homework is not checked within 48 hours even if you are on days off. No matter how far in advance you ask for time off, you will be fined for missing the class. You are only allowed to miss 6 HOURS of classes per quarter, more may result in dismissal. If you must be gone due to illness, you must provide documentation as proof or you will be fined. We were forced to commit to a 24 week schedule (6 months) and given less than a week to do so. Policies are added to/changed, often. It is very unclear who you are to go to for questions and help.

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