31 Jan 2026
MSCI Response
4moThank you for sharing your experience. We appreciate the feedback and are taking action. We are reshaping how we onboard and enable our Sales teams globally, with a clear focus on strengthening sales capabilities and delivering more disciplined commercial learning aligned to client segments and use cases. This includes clearer role expectations, defined sales processes, and training anchored in real client scenarios, supported by ongoing coaching.
At the same time, we are putting clearer frameworks in place to reduce ambiguity and internal friction, so Sales teams spend less time navigating processes and more time focused on building the deep, trusted client relationships that drive our growth.