Marks & Spencer - Overall a very satisfying experience. | Glassdoor.co.uk
Pros
  • "Good staff discount card immediately" (in 291 reviews)

  • "Good pay with a good staff discount" (in 178 reviews)

Cons
  • "Telling me I need to fill out a transfer request form which is only for permanent members of staff" (in 44 reviews)

  • "I couldn't fault my experience with M&S" (in 78 reviews)

Employee Review

Employee Review

"Overall a very satisfying experience."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Operations Assistant in Cardiff, Wales
Former Employee - Customer Operations Assistant in Cardiff, Wales
Recommends
Positive Outlook
Approves of CEO

I worked at Marks & Spencer part-time (Less than a year)

Pros

Good pay, lovely colleagues to work with, flexibility of hours, benefits.

Cons

None really except the work can be challenging.

Other Employee Reviews

Other Employee Reviews

  1. Helpful (1)

    "Seasonal Customer Assistant in Food Hall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    Former Employee - Customer Assistant in Glasgow, Scotland
    Former Employee - Customer Assistant in Glasgow, Scotland
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    20% discount
    Good quality uniform
    Pays above NMW

    Cons

    Seasonal staff are expected to work whatever hours they told not what your contracted hours are, this was made clear on induction day when we were advised there would be zero chance of being kept on if we didn't work when we were needed. I applied for a 6am-10am shift and on my second day was 'asked' to start at 5am from now on. I said I would if they REALLY need me to but would rather not, soon after people were starting at 4am which is ridiculous! They should not advertise shift patterns that are completely different to what is required! Had I known I would be required to start at 4 or 5am I would never have applied.
    Advertised wages are also false. Job was advertised as £8.75 per hour but at interview I was told 'training' wages are £8 per hour and when I am fully familiar with the role I can ask to be graded up from the trainee wage,. As a seasonal staff member for only a few weeks this was impossible, everyone is far too busy to train others therefore the job should not be advertised at a salary that is not possible to earn.
    There was absolutely no gratitude for hard work, no Merry Christmas and no thank you or goodbye on my last day. Did not feel valued at all, I thought I would be proud to work for M&S but if the company has a culture of 'do as we say or you won't be hired' I would rather not.

    Advice to Management

    Take a moment to appreciate people who are working hard and doing their job to a good standard. Thank you only takes a second and is a great morale booster.


  2. "Good solid job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Glasgow, Scotland
    Former Employee - Sales Associate in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer full-time (More than a year)

    Pros

    decent pay,good working conditions and supportive colleagues

    Cons

    Not much chance to progress within company

    Advice to Management

    Look at staff as individuals more

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