Pretty bad experience - Customer Service Advisor Marks & Spencer Employee Review
- 1.028 Sept 2023Customer Service AdvisorFormer Employee, more than 1 yearSalford, North West England, England
Pros
Free hot n cold water. Discount.
Cons
I had a pretty bad time here. People are miserable and it's obvious to see why. You cannot and I can't stress this enough, CANNOT progress in this place. The office is run like a sweatshop and it actually makes me angry how bad it was because my current role is a million times better in every way. In M&S head office you really must massage the egoes of the managers or you'll go nowhere. My manager was utterly irritating and never gave any positive feedback just a constant barrage of negativity to the point where I lost any interest in trying anymore. Don't work here if you don't already know how to do your job already or they'll beat you down. All in all a really terrible experience full of egotism, bullying culture and a very arrogant attitude. Diversity and inclusion feels tacked on and doesn't seem to make one iota of a difference, sure do the theme days and such but without any thought behind it, it's a waste of time.
4
Marks & Spencer Response3moHi there, thank you for taking the time to share your experience and for your honesty. We're disappointed to hear the concerns you’ve raised and would like to take this opportunity to apologise for how you felt during your time with us. This doesn’t sound like the way we do things at Marks and Spencer and completely goes against the values we've worked so hard to uphold. As a business we want to make sure that all of our Colleagues feel supported and enjoy being a part of the Marks and Spencer family. The health and wellbeing of our colleagues has always been our priority at Marks and Spencer. As the issues you've raised are serious, we'd hope that our Colleagues know that they can raise their concerns to another Manager if they're not supported by their own, or reach out to their local Big Rep. We also have a team of Policy Specialists which thoroughly investigate all formal grievances raised. It would be great if you could contact our Line Manager Advisory Team (LMAS) via LMAS@marks-and-spencer.com, with your previous Colleague number, so that they can further look into the issues you've raised. Thank you for bringing these matters to our attention. Marks and Spencer
Other Employee Reviews
- 5.028 Nov 2023ReceptionistCurrent Employee
Pros
Friendly peeps and great environment.
Cons
I don’t have any that I can think of.
Marks & Spencer Response7dHi, thank you for such kind words, your feedback is appreciated. Marks and Spencer
- 5.023 Nov 2023Marketing CoordinatorCurrent Employee, more than 3 yearsLos Angeles, CA
Pros
amazing, great, good, spectacular, wow
Cons
none i loved it here
Marks & Spencer Response2wHi there, thanks for such a wonderful review! Marks and Spencer
