Wouldn't Recommend M&S - Customer Assistant Marks & Spencer Employee Review
- 2.07 Nov 2023Customer AssistantFormer Employee, more than 1 year
Pros
- Most coworkers are kind and friendly
Cons
- Terrible pay which is justified by the 20% discount - Lack of developmental opportunities/recognition for hardworking employees - Under-qualified and unprofessional managers - Constantly asked to work overtime due to understaffing - Forced to work additional hours over Christmas and New Year, not allowed any holiday - Payment system is outdated and highly confusing! Overtime was always incorrect/missing from payslip You're paid one month in advance, when you leave you owe M&S money Took over a month and a half to receive my P45, customer service were beyond unhelpful
1
Marks & Spencer Response3wHi there, thanks for leaving your review and thank you for your honesty. We're disappointed to hear that you felt our compensation was below the average. We always keep an eye on the market to ensure we're fairly rewarding our colleagues but we appreciate your feedback. We always want to ensure that our colleagues feel supported to be at their best when working with us, so we'd always advise linking in with your Line Manager or your local BIG rep to discuss any issues that may have arisen, and they'll be able to work towards a solution that works for you. We're always looking to improve so we'd like to thank you for your feedback. Marks and Spencer
Other Employee Reviews
- 5.028 Nov 2023ReceptionistCurrent Employee
Pros
Friendly peeps and great environment.
Cons
I don’t have any that I can think of.
Marks & Spencer Response7dHi, thank you for such kind words, your feedback is appreciated. Marks and Spencer
- 5.023 Nov 2023Marketing CoordinatorCurrent Employee, more than 3 yearsLos Angeles, CA
Pros
amazing, great, good, spectacular, wow
Cons
none i loved it here
Marks & Spencer Response2wHi there, thanks for such a wonderful review! Marks and Spencer
