Monese - Quickly growing company with fast pace environment | Glassdoor.co.uk
  1. Helpful (1)

    "Quickly growing company with fast pace environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Tallinn
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Monese full-time for more than a year

    Pros

    I strongly believe Monese product is amazing and Monese mission very ambitious. In order for the company to succeed in a current competitive market it is required from every individual joining the company to believe in the mission and give their best, which is one of the reasons I decided to join the company and accept daily challenges. Believing that I make a difference by helping customers on the daily bases is what...

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    Cons

    As Monese is a fast growing business not everyone joining the company with limited experience of Customer support can manage the load of information, different type of clients moods, high workload and procedures in place. Following procedures which are changing quite often is challenging especially if these are all to be recorded in written form and have to be constantly updated and accessible to all employees. Monese...

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    Advice to Management

    Keep up the Good work.

    Monese2019-04-10

Other Employee Reviews

  1. Helpful (1)

    "Ambitious company with clear social vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Monese full-time for less than a year

    Pros

    Love the atmosphere in Monese - fast paced and exciting. It's a wonderful place for ambitious, creative people because the leadership team gives you ample room to make decisions and get things out the door. Monese also has a very clear social mission, and it makes a huge difference feeling that we are working towards something meaningful.

    Cons

    A lack of structure holds us back sometimes, but that's being worked on.

    Monese2018-12-07
  2. Helpful (16)

    "Was so promising but then such a letdown"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Monese full-time for less than a year

    Pros

    Friendly colleagues, free snacks and beer.

    Cons

    Lack of communication, especially when giving feedback to staff. People dismissed in a very underhand way; whole marketing team were told at 4pm, another person was dismissed at 5pm after being given one warning 2 weeks prior. Technically, just about legal but VERY CUTTHROAT. Favoritism of one particular staff member who would complain to HR about other colleagues because she thought they were giving her dirty looks...

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    Advice to Management

    You talk about improving people's lives through banking for the underrepresented yet are quite happy to squeeze out people when they fall out of favour not exactly as caring as your mission statement. The people who help you create this vision are as important as your mission and you try and represent that.

    Monese2019-06-03

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