Employee Review

  1. 1.0
    Former Employee, more than 1 year

    Don't apply

    Jan 3, 2022 - Customer Operations 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Learn lots of transferrable skills, fast - Built for remote working - Most people mean well

    Cons

    Beware of recent, highly positive reviews. The actual product is excellent, but the working conditions are far from it. There is little to no way to escape Customer Operations once you've joined, and that's exactly what the majority want to do after 3 - 6 months. In Customer Operations, performance reviews are every six months - at which point you're expected to jump through dozens of hoops and prepare endless documents in order to receive a small bump in salary. Your salary does not increase with inflation, and instead of meaningful salary increases, small and thoughtful gifts are sent out. Fine if money isn't a motivator for you. The longer you are in COps, the more specialised your role becomes. There are individuals handling highly complex and risky processes due to their tenure who are paid well below market rate, because there's no career progression. If you stay there long enough, burnout is almost guaranteed. Leadership have even said there's a point at which you outgrow your role as a COp, it's more like an expiry date by which point you will burn yourself out. Scheduling is a constant uphill battle for the under- supported WFM team itself and the surrounding middle management trying to influence them. Most people are working very late and that's just considered normal. Managers will usually not speak to their team to check if everything's okay, it's just not spoken about. People will usually just change their Slack status to offline and keep working, because everyone's consistently burning themselves out to get stuff done. Many Squad Captains do go the extra mile for their team, but some are just awful. Really not worth it, consider other options.

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    12 people found this review helpful
  1. 5.0
    Current Employee

    Great Place

    Apr 24, 2022 - Financial Crime Analyst in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Job cared for team - Provided right tools to effectively do position - Great team

    Cons

    - There were times where it could be incredibly stressful

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  2. 5.0
    Current Employee, less than 1 year

    Awesome place, people & benefits!

    Feb 8, 2022 - Customer Operations in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The whole team is truly a family who care support and nature each other. The benefits are second to none too.

    Cons

    I haven't found any yet.

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