Friendly non-management but toxic management culture - Anonymous employee NSS IT Solution Employee Review

- You will gain experience by handling tasks from other teams that they are unable to resolve. - You have supportive and good colleagues in your team. - You are able to manage your roster duty within the team, as long as there are no operational issues. - You will gain knowledge on handling issues in different ways, as long as the issue is resolved. - You will become more responsible and serious when managing higher severity level cases.

- There is no clear workflow, and your actual job scope was not clearly explained when you first joined the environment. - Sometimes you will receive tasks beyond L1 troubleshooting from programmers, technicians, supervisors, or other teams for learning purposes. However, these tasks may not contribute to your KPI. - Management may micromanage by closely monitoring your tasks and repeatedly questioning your job scope. - The handbook is frequently updated without clear explanation, and changes may lead to issues or confusion.

During my time, I get a good staff under me

My experience reflects serious concerns regarding HR governance, procedural clarity, and internal coordination. Key issues included: 1. Lack of clear policies, followed by retrospective enforcement 2. Interference in operational decisions without proper authority 3. Additional administrative burdens outside job scope 4. Payroll-related issues affecting staff morale and operations These factors created a high-pressure environment and made it difficult to perform duties effectively. I strongly believe improvements are required in HR professionalism, communication, and organisational alignment.