Career Growth is Slow at Branches - Member Service Representative Navy Federal Credit Union Employee Review

This indeed is a great organization! People helping people is at the core of what this company stands for. No pushy salesman techniques, just genuine service. The pay was good, had multiple exceptional leaders and great benefits!

None that I could provide

Our core values are around serving the military and their families

Our hybrid requirements have increased in terms of office presence. Executives keep talking about moments that matter, when really nowadays everyone is just doing it to check off a box. At this point, upper leadership doesn’t really care about actual employee work life balance. The sweet spot was 2 days so we can stay engaged, but still have flexibility. Now we are just like any other bank out there. It’s also impacting front line stuff who are member facing and impacting their ability to be there for the members. A lot of these team members are over worked and now don’t even want to do more overtime when asked because they spend more time commuting. That’s time taken from their families and from time they could actually work