Netflix - Customer Service Is Not For Me | Glassdoor.co.uk

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There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

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Helpful (3)

"Customer Service Is Not For Me"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Frisco, TX (US)
Former Employee - Customer Service Representative in Frisco, TX (US)
Neutral Outlook
Approves of CEO

I worked at Netflix full-time (Less than a year)

Pros

Good pay, benefits, and relaxed atmosphere.

Cons

Customer service in general. For some reason going into this I did not think it would be a typical customer service experience based on my own satisfaction with Netflix for the past 3 years. It's pretty easy work, but so many people who called were lazy and/or arrogant jerks. Some of them made me feel like I was an inch tall. It was emotionally draining, especially for someone as sensitive as I am. The pressure to meet the 0% DSAT also didn't help. The survey asks about the company but it's answer is a reflection of the customer service and high DSATs effect job performance. We're expected to convey a relaxed, friendly attitude and build a personal rapport with the customer, but with pressure of the DSAT it's hard not to make everything sound forced and phony because you want to really turn it on to try get a yes out of the person. I'm an introvert so faking conversations and trying to think of chit-chat was hard for me. Do not take this job if you're sensitive and don't have strong conversational skills. You must get to know the person. It is required. I also wanted to add that the schedules and team leaders are constantly changing. It's extremely frustrating.

Advice to Management

Change the survey question.

Other Employee Reviews for Netflix

  1. Helpful (6)

    "Competitive Company with Opportunities for The MOST Ambitious"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Santa Clara, CA (US)
    Former Employee - Customer Service Representative in Santa Clara, CA (US)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Netflix full-time (More than a year)

    Pros

    free food, and flexible scheduling is promoted, although in a call center, this schedule flexability is not really existent. Senior and Middle management try their best to be honest and forthcoming.
    If you want something you can ask anyone and they can probably get it for you if you work for it.
    Believe in promoting from within, and encouraging you.

    Cons

    truthfully, their open door policy on who's getting fired, or what changes are happening can be somewhat stressful at times. you don't feel a sense of job security. their feedback oriented management style just feels pressure-some.

    Netflix is a team. A sports team. an ambitious and cut throat team who will trade you off if they see you're not an asset any longer, rather than encourage you to move cross functionally.


  2. Helpful (4)

    "The company is decline"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Netflix full-time (More than 3 years)

    Pros

    paid well. work long hours without vacation.

    Cons

    The culture is bad. They claim they only hiring superstar, but superstars will not go to the company, the engineer quality is so-so.

    Advice to Management

    Your culture is not that great. You company just like Enron

There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

See Most Recent

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