Great Culture, Continuous Learning, and Modern AI-Driven Work Environment - Technical Scrum Master NiCE Employee Review

5.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Working at NICE has been a very positive experience for me. The company provides a strong combination of cutting-edge technology, a supportive work environment, and meaningful challenges that help you grow both professionally and personally. One of the things I appreciate most is the collaborative culture. Team members are knowledgeable, approachable, and always willing to help. There is a real sense of ownership and pride in the work, which makes day-to-day tasks more engaging and impactful. From a technical perspective, NICE offers excellent opportunities to grow. The company actively encourages employees to take technical courses and continuously develop their skills. We also get to work with modern technologies, including the latest AI innovations, and even embed AI capabilities directly into our solutions, which makes the work both exciting and highly relevant. Another big advantage is the hybrid work model. Working two days from the office and the rest from home provides a great balance between collaboration and flexibility, helping maintain a healthy work-life balance. Management is generally supportive and encourages initiative and innovation, creating an environment where people feel comfortable sharing ideas and taking ownership. Overall, NICE is a great place for people who want to grow, contribute, and be part of a company that values both its employees and its customers.

Cons

most of R&D are working with an old HP computer can be frustrated and can slow us down during the day work(we start getting MAC laptops but those having issues to get use to work with apple brands

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NiCE Response
2mo
Thanks for taking the time to share your experience. We’re glad to hear that you’ve had supportive and collaborative team members – something our employee surveys consistently highlight as a hallmark of our culture. Our success as a market leader is built on the strength of our products and vision, including driving AI adoption at scale. We remain committed to fostering an environment that supports continuous growth through meaningful learning and development programs. Wishing you continued success in your career journey with NiCE!

Explore other reviews about NiCE

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company, Good tech stack, and engaging team

Cons

Pay scale, benefits are weaker compared to other companies of this size

4.0
25 Feb 2026
Recommend
CEO approval
Business outlook

Pros

With the new CEO Scott Russel, it seems he is taking on the pay compression that everyone is feeling and trying to make changes. It takes a long time though. They are promising that changes will be coming in March 2026. The worklife balance is great, working in a hybrid work at home/in office environment is great.

Cons

The pay is still lower for the industry standard. In the SDR side bizops makes a laudry list for the SDR's to not get paid on opportunities. They give 3 months for the AE's to change something up in salesforce on the opportunity and if they do, it often stops the SDR's from getting paid. They also jump over dollars to save pennies with their Top Parent Account rule and if any account get an opportunity on it and its owned by a large top parent account, the SDR cannot talk to any of the other companies under the Top Parent Account for 90 days. Sure it stops the SDR from fraud, but it also stops SDR's from selling. NiCE loses out on so much more money trying to stop the SDR's from scamming the system rather than just saying if you make an opp on an Account you can't have any other opps on that one account for 90 days, not all the accounts under the top parent account. It makes absolutely no sense.

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NiCE Response
3mo
Thank you for your review. At NiCE, we pride ourselves on our market leading products, which enable our salespeople to easily engage customers – both new and existing – and sell! We are also proud of our sales support setup, which provides extensive sales enablement training and guidance to our team members, helping them to succeed, and ensuring that many of our salespeople are extremely well compensated. Recent updates to our performance and rewards framework further strengthen professional development and total rewards, including equity for the top 20% of employees globally. Wishing you continued success in your career journey with NiCE!
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