Old Navy, what it is really like. - Customer Service Old Navy Employee Review

2.0
10 Mar 2009
Recommend
CEO approval
Business outlook

Pros

The employee discounts, we get lots of them and they are good compared to other department stores. We get 50% off at Banana Republic and Gap and 25% off Old Navy.

Cons

Very poor management, plus raises are only given annually and they are very little. They start you off at a rate a little higher then most other companies but then they do not give you very much of a raise. There are people who have been there for years and they make nothing at all. Plus they are the people who run the store, they are always on the floor or the cash register helping customers while the people who get paid a lot are in the office setting on their rear-ends.

Explore other reviews about Old Navy

5.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good clean and easy to work met a lot of new people

Cons

The hours where short but not as bad

2.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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