Out of touch to the new reality - Store Manager Old Navy Employee Review

3.0
24 Nov 2021
Recommend
CEO approval
Business outlook

Pros

Great benefits - medical dental etc. Salary is good and appropriate Bonus is good

Cons

Out of touch with reality - extremely high expectations which is fine however leadership is a group of problem spotters and not problem solvers. Payroll has been cut to offset expenses such as supply chain issues; Brand/Corporate goals are only the "starting point" so if you meet the brand goals, you are not meeting expectations, you are just doing your job. You must exceed brand goals by 150% or more to be considered meeting expectations. This may be a regional expectation. There are 4 regions in my territory and there are 3 territories in North America/Canada.

Explore other reviews about Old Navy

5.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good clean and easy to work met a lot of new people

Cons

The hours where short but not as bad

2.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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