Pros
The product is genuinely pretty good but with a steep learning curve. The pay is on par with other startups though incredibly dependent on your manager and whether or not you have the right resume. Significant pay gaps exist on teams. The company is growing quickly and has a genuinely kind CEO. That’s really where the pros stop for the silent, very unhappy majority.
Cons
I came to Outreach excited to be here and over the last year it has become a nightmare many of us can't escape. Executives are extremely difficult to work with, borderline chaotic, and there seems to be little to no sustained long term vision. That’s not surprising for a startup, what’s surprising is the difference between the LinkedIn image of Outreach and the toxic workplace that continues to win awards. I can’t say I know the most about diversity, but I’m trying to learn. The majority of Outreach leadership is not. The CRO’s concept of diversity begins and ends with white women. At an all hands she she was questioned about our lack of diversity in leadership positions and her response to 200+ people was “it’s just really hard to find actually qualified diverse applicants.” Check out any of our leader’s LinkedIn pages, they talk a lot about Outreach’s alleged gender diversity (where?) and do not mention that we have entire departments with 100% white leadership. The sales leadership team is entirely white and nearly all men. So many talented people have left since I started. Smart people who were unwilling to accept the verbal abuse, sexism, and sometimes very apparent racism that is accepted by Outreach leadership. Instead of learning from the constant exits, Outreach leaders publicly criticize individuals who speak out and frequently fire individuals with little to no notice, while allowing incompetent executives to remain regardless of team complaints. And when they do remove an executive, it’s only after it has completely blown up and destroyed entire teams. At the end of the day, Outreach leadership cares more about their LinkedIn image than any of their employees. Just read through some of the reviews, how candidates are treated in interviews, and look up that Forbes article that glossed over the many complaints of sexism at Outreach. Comparably recently named us as one of the workplaces with the Happiest Employees. I’d love to meet those employees. The rest of us will continue to job search and suffer in silence.