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Premium Retail Services

Part of Acosta Group

Engaged employer

DONT DO IT. - Anonymous employee Premium Retail Services Employee Review

1.0
14 Aug 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You are for the most part ontimeliness. timeline.

Cons

The pay is awful. Multiple people have worked for acosta (who owns premium, they merged and are now premium workers) that get just barely above minimum wage, after working for the company for over 10 years. They treat their workers like garbage. Insurance is EXPENSIVE. You have to drive your own personal vehicle, and get paid pennies on the mile. Just don't do it. Its not worth it. They fired all of the good managers when acosta and premium merged. They only kept the Managers that they knew they could mold into what they wanted. Over worked, under paid. But dont forgot, they are in complete control over your paid time off/earned time off. Hopefully you dont have any trips in the winter because they only want you to take time off in the summer. And dont forget, you're a 40 hour a week employee, but they will only give you enough work to schedule 10 hours a week. Or the opposite, give you 85 hours of work a week, but you aren't allowed to work over time so figure that out on your own cause its not their problem.

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Premium Retail Services Response
8mo
We’re sorry to hear about your experience and appreciate your feedback. Our pay and mileage reimbursement are designed to align with industry standards, and we regularly review them to stay competitive. We’ll continue working to improve benefits, workload balance, and overall support for our team members.

Explore other reviews about Premium Retail Services

5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
3w
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

1. It was definitely a great perk being able to create our own schedules to some extent; 2. Working independently was great; Having several stores to go to and a variety of tasks made the job more interesting and fun, and you learn a lot.

Cons

1. Very difficult to complete tasks in the time allotted - you work a lot of hours for free. They tell you to stop and checkout at the end of time, however the app doesn't allow you to checkout. 2. Management was extremely lacking on management, leadership, and especially people skills. We never heard from heard. If we had a question, the answer was always "do the best you can". 3. Like I said, zero communication. When I first started I was apparently working my position, and covering another without knowing. I was very stressful and chaotic, although I chalked in up to just being new. Not so, It was from working two positions. When another person was hired 3 months later I all of a sudden lost a lot of hours. That's when I realized I was being used, and yes, I say used! If she would have explained to me when I started what the situation was, I would have had no problem, but when you put a brand new person in this situation and they are struggling, it would be a nice decision on the managers part to communicate the situation and reassure me that I am not going crazy.

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