Pret A Manger - Careless | Glassdoor.co.uk
Pros
Cons
  • "I'm often on shifts where team members are talking to each other in front of me in polish" (in 26 reviews)

  • "Sometimes working extra long hours and extra days in the week" (in 24 reviews)

Employee Review

Employee Review

Helpful (3)

"Careless"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Team Member
Former Employee - Team Member
Doesn't Recommend
No opinion of CEO

Pros

good pay.
weekends off.
early closing.

Cons

no part-time availability.
understaffed.
and unfair decisions made by management.

Advice to Management

most of your employees don't look forward to working there because you are staring them down every second. they make one little mistake that doesn't affect the restaurant what so ever and act like it's the biggest deal ever. happy employees make happy customers.

Other Employee Reviews

Other Employee Reviews

  1. Helpful (1)

    "Overall life changing experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Great discount on food. Free lunch at head office. Great annual Xmas and summer parties and head office encourages department events outside of office. Young staff population and generally nice people overall

    Cons

    Poor senior leadership due to lack of experience and diversity. Promotion and staff recognition based on personal favourites rather than competence and experience. Quite clicky.

    Advice to Management

    Favouritism at the top has to stop and start to recognise talent at middle management. Like the social hierarchy, this sphere of the staff population seems to be the ones who get screwed over the most, often talented individuals are overlooked for promotion.


  2. Helpful (7)

    "Terrible company culture, will overwork and underpay, management very incompetent"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Closer in New York, NY (US)
    Current Employee - Administrative Closer in New York, NY (US)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Compared to other retail food chains, Pret A Manger offers a very competitive hourly wage $9 - $9.25 to start plus tips every week. It is a great learning experience to work fast, hard, and efficient in a sales driven and on demand environment. The skills you allow yourself to learn will definitely carry on after your time served in Pret.

    Cons

    -Management is very incompetent. It is clear they have little to know training and have absolutely no training or experience in employee relations or even customer relations for that matter. Every manager I have worked with - I have worked with 6 - will immediately try to belittle you. Not sure exactly why this is such a common practice among managers but it is an intrinsic behavior within the company itself.

    -Team leaders work hard but shop leaders tend to be more of facilitators than leaders. It's a roll of the dice if you get a good shop leader. Most try to delegate responsibilities rather than carry out any of their own.

    -There are no sick days or flex time. Even if you're extremely ill and have to miss a day's work and give last minute's notice, your bonus will be taken away (mystery shopper bonus given for meeting company standards). Say if you're late because of train delays, which happens, you still lose your bonus. You tend to lose your bonus for almost anything and start to wonder if this "bonus" is just a carrot held at the end of a stick.

    -Career advancement depends on who your manager is. Some managers may pigeonhole you depending on what the shop needs or what you're good at. There isn't much information exchange on what opportunities are out there because the career database is only open to managers. So if you think you have control of your future in Pret, think again. You don't have much and your subject to a manager's judgement on where your career path is headed. Very, very sad reality of Pret.

    -Company culture. Being that almost all managers I have worked with seemed like tyrants and had not the slightest bit of patience or understanding, it lead me to believe the company culture is strictly sales based and not people driven. Even though Pret A Manger emphasizes that they are a "people first" type of company, the reality of it is is that they are solely concerned with sales and view their employees as faceless and a dime a dozen.

    Advice to Management

    You're not God. Take a continuing ed course in management, employee relations, and labor rights. This should be a requirement before even obtaining the position.

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