Pret A Manger - Too Much Pressure | Glassdoor.co.uk
Pros
Cons
  • "I'm often on shifts where team members are talking to each other in front of me in polish" (in 26 reviews)

  • "Sometimes working extra long hours and extra days in the week" (in 23 reviews)

Employee Review

Employee Review

Helpful (6)

"Too Much Pressure"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Team Member Star/Barista/Hot Chef in London, England
Current Employee - Team Member Star/Barista/Hot Chef in London, England
Doesn't Recommend
Neutral Outlook
Approves of CEO

I have been working at Pret A Manger full-time (Less than a year)

Pros

- Weekly pay (week in hand).

- Making friends with the regulars that come in. They make my day.

- Feeling like you have a second family at work (if you have the right team).

- Early finish times on morning shift, so you can still have a life! (Specify when applying if you want to stay on a certain shift, otherwise you'll have to do opening, closing and maybe middle shifts at times.)

- Higher wage than other companies in this kind of sector and retail in general (by a small amount).

- Free food allowance and unlimited hot drinks whilst on shift.

- Flexible working hours for parents.

- Monthly drinks and seasonal parties.

- 50% Discount card.

- A chance to progress quickly within the company if you show initiative.

- Joy of Pret. Giving freebies to customers. Putting a smile on peoples faces.

Cons

- Considering it's a coffee shop, you are not allowed to drink in view of the customers. At lunchtimes you are not allowed to leave the till between 12-2pm so end up with a dry mouth and feeling fatigued. Lunch times are the busiest period and literally non stop. You can sneak a drink sometimes behind a wall, but if you're caught by the manager you get a telling off.

- You lose bonus most of the time so at the end of the month can be looking at under £900 wages. Living in London you will hardly have enough to live off of. Even with bonus, the wage is not realistic considering the cost of living in the city and the amount of work you have to do at Pret.

- The mystery shoppers are very picky and you can lose your bonus for simply being too engrossed in the task you're dealing with. E.g. restocking a fridge and not stopping and turning to say hi, how are they etc.
Also when you're short staffed you may not be able to constantly check the shop floor, and you will get marked down for uncleanliness and again lose your bonus. Very unrealistic expectations at times which makes it frustrating, as everyone will be a bit annoyed with you for a while as they've lost money for the week.

- You will never get time to 100% finish a task because customers come first. A good policy, but not so good when you're restocking drinks and a leader will make you go to the till because they can't be bothered to serve themselves. Amongst other scenarios.

- Clash with management. Sometimes your manager will tell you to do something, and then the assistant manager will tell you to do something else or question why you're doing what you're doing. It's annoying and stressful at times when you feel like you've done something wrong but it's what you've been told to do!! Have to split yourself into a million pieces.

- Being a Barista can be highly stressful at busy times and some customers are not forgiving/highly impatient which adds to the stress factor. Flustered team members add to the chaos.

- Quick turnaround of staff. Some shops are constantly losing and gaining new staff so it can be stressful trying to deal with peoples mistakes. We've all been there, but it just makes the day a lot harder when you have 3 or 4 new staff on the tills shouting the wrong drinks etc.

- Managers tend to cut hours - so for example.. you usually have 3 people closing, you end up with 2 and either 1) Don't end up cleaning to standard to get home on time and get moaned at by the staff or 2) End up staying later and never having a life/too tired for anything.

- Weekly rota that usually gets given to you a day before the new working week starts, so you generally can't plan things because you don't know what shift you're on.

- You tend to get stuck on certain shifts for weeks on end so make sure you voice your opinion if you don't want to close for the 6th week in a row.

- You'll be enticed to try something new after becoming a team member star. Coffee? Hot Chef? Team member trainer? it's up to you. But with more power comes way more responsibility and stress. The positions are hardly worth it for the pay you get. Better off being a team member if you don't see Pret as a long term career prospect.

- Pret doesn't have cleaners. WE are the cleaners. Team members have the joy of cleaning the floors and toilets when closing amongst everything else. Also checking toilets throughout the day. Once you become a Barista etc. you hardly have to do it which can create a bit of jealously amongst the team when the same people always end up doing certain jobs.

You need to be able to handle pressure well, work quickly, be a very hard worker/physically fit and have exceptional customer service skills to handle this job.

Advice to Management

- Allow staff to drink when they need to, where they need to. We work very hard dashing here there and everywhere. Hydration is key!

- Make managers have rotas done a week in hand, so we can actually plan things around work.

- Get cleaners for the toilets or reduce the amount of checks we have to do, as this takes away from us being able to serve customers.
Some areas have to check toilets every 15 MINUTES. When it's 1 person stuck doing this all day it is very frustrating as you have to keep stopping what you're doing and washing your hands.
Also can't guarantee every team member is washing their hands after checks, to then be going back to serving crossaints etc. So it's not very sanitary.

- Make sure there's enough closing staff if issues are raised about having too much to do at the end of the day.

- Raise the wages. For the money pret spends on waste or joy of pret budget, some could be put towards a £1 pay rise for staff (not including bonus).

Other Employee Reviews

Other Employee Reviews

  1. "Hot Chef - setting up the hot food production, dealing with sales and wastage as well as taking many responsabilities."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Hot Chef in City of London, England
    Current Employee - Hot Chef in City of London, England
    Doesn't Recommend

    I have been working at Pret A Manger full-time (More than 3 years)

    Pros

    It is a place where young beginners get "thick skin" and acquire strenght towards daily issues. One learns what being productive is like as well as how to behave within a team of people.

    Cons

    Pressure and plenty of targets.

    Advice to Management

    They are endeavouring to ease the whole system. Keep on the hard work!


  2. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great abilities on time management and organisation

    Cons

    stressful environment for baristas given from poor training of team member

    Advice to Management

    Improve training given

Discover more reviews about Pret A Manger.

Work at Pret A Manger? Share Your Experiences

Pret A Manger
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or