PrettyLittleThing.com - Amazing culture | Glassdoor.co.uk
  1. Helpful (1)

    "Amazing culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Employee in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PrettyLittleThing.com full-time for more than a year

    Pros

    The benefits, the people and the buzz in the office!! The infectious nature of the passion, happiness and friendliness of the place! The career support and development has been amazing. I really value the approach to health and wellbeing and the support around this. The yoga and gym classes really help me to stay focused on work!

    Cons

    Long working hours and lack of flexibility.

    Continue reading
    PrettyLittleThing.com2019-07-24

Other Employee Reviews

  1. "Hgh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Warehouse Operative/Picker 

    I have been working at PrettyLittleThing.com full-time

    Pros

    There’s 0 pros and that’s about it

    Cons

    Crap place and how they speak to you is appalling

    PrettyLittleThing.com2020-02-20
  2. "Poor management, all over the place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Advisor in Burnley, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at PrettyLittleThing.com full-time for more than a year

    Pros

    - 40% discount - Friendly colleagues - Good wage - Christmas and Summer party

    Cons

    If management (team leaders) had any interpersonal skills, it wouldn't be that bad of a place to work, however, the management is all over the place. A process would change day in day out and they expect unrealistic KPI's while expecting outstanding customer service with the KPI's set (and increasing over time) and is absolutely not possible. Bad customer service by advisors is provided so that targets would be hit so you wouldn't have management constantely down your throat if you dipped in stats 1 day over a month of being on target. Favouritism is riddled in management there and progression is a no-go unless you know someone higher up. Management don't care how you're treated because they know they can easily get an agency to bring in more employees very easily. From working there over a year, about 30% of the managers can do their job correctly and fairly so hope you're lucky and get a manager who knows what they're doing. It's great if you work in Manchester, they get all the praise and goodies, however if you work in the warehouse or Burnley, you get absolute bare minimum rewards. The CEO, Umar, is actually a fantastic person, it's a shame team leaders and the CCMs don't know how to learn from his friendly and approachable personality. Only reason this isn't a 1-star review is because my fellow advisors made it a fun place to work.

    Continue reading
    PrettyLittleThing.com2020-01-22

Discover more reviews about PrettyLittleThing.com.