Pros

Good progression if you're willing to be hard-working, commited, and take on board feedback. Great atmosphere, all working towards the same goal, everyone gets along with each other regardless of where you work. Incentives are given to everyone who achieve targets - no one is left out. Managers listen, and are motivating. Get to vote for who we think deserves employee of the month. 40 hour contracts for full time staff - a lot of places do zero hours / part-time contracts so you have security of a set wage each month

Cons

Can be high pressured when the weather gets colder - but this makes the days go faster and it comes with working in a home repairs company. No automatic hold system for customers so managers are answering calls to greet the customer to then transfer to sales team - takes them away from coaching advisors Could pay more - but daily opportunties for overtime and bonus which is a benefit!