SCC - SCC are the ISIL of the employment world | Glassdoor.co.uk

Employee Review

Employee Review

Helpful (11)

"SCC are the ISIL of the employment world"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

This is not meant to be a joke, its a true fact. SCC have no positives.

 - Do not be fooled with fake positive reviews. Believe real employees and not the management making positive reviews to boost its rating and counter balance the reviews. Every single employee (other than management) are very unhappy. Always talk to an employee OFF the record before committing to SCC.

Cons

For many years i recieved absolutely diddly squat from this company
ZERO pay increases
ZERO positive guidance
ZERO pat on your backs or well dones
ZERO progessions (except made a grade 3 engineer without any pay rise, an attempt to string me along)
ZERO acknowledgement of hard work where ive gone above and beyond the call of duty.
ZERO anything positive, i am ashamed to have stayed for so long.

What i did get was
-Counselling forms (bullying tactic, a little like a school boy detention)
-Abuse in person or on the phone (so nothing is recorded, documented or witnessed)
-Meeting after meeting which only turns out to be a bullying meeting
-Lies after lies
-Nonsense after nonsense

What i did get for christmas 2014 though was a box of cheap biscuits. Maybe they are
thinking the biscuits work in the same way as a pay rise? A biscuit a year keeps the pay rises away?

You see like the managers, everyone is strung along and treated like a dog chasing the bone.
The management make out there is light at the end of the tunnel, they try string you along
with the 'GRADE 3' or 'CHAMPION ENGINEER' title with absolutely ZERO pay rise, credit or acknowledgement
for your hard work.

A real dirty, nasty bunch of people running this show. Try and combine Hitler, ISIL and nasy nick
from eastenders together. You have SCC.

Advice to Management

I do no negotiate with terrorists of the employment world.

SCC Response

5 Feb 2015 – SCC

Thank you for your review.

SCC is a large company with circa 2,000 people in the UK alone. Many are extremely happy and we're delighted that they are able to express it.

We're similarly... More

Other Employee Reviews

Other Employee Reviews

  1. Helpful (14)

    "BAD COMPANY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Distributed Support Engineer in Croydon, England
    Current Employee - Distributed Support Engineer in Croydon, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It has been noticed and noted that the SCC company have in past couple of month been trying to counter the negative reviews made by current and past employees concerning the treatment of staff and business practices. There have been reviews from October, November & ongoing, sourcing, all or most from SCC HQ in Birmingham area, giving 100% positive remarks to up the % of the company’s, Knowing what i know and have seen the practices, the reaming reviews of previous employees & current of SCC. These negative remarks i can echo and reaffirm as true. Which had already been said on glassdoor , as it is cross the country broad and wide.
    Across the board all that is said as cons are all true from those that where brave enough to make a comment and that know of glassdoor website . Where past and present employees can make comments of company’s around the globe about there employers, company’s and other public domain websites.

    Company’s are measured performance not only on the service that may be given but also may be time sensitive, known as SLA (service level agreement), this is a binding contract or agreement to provide services in parallel with allotted time, so it is time sensitive work. Therefore a binding legal contract between SCC and the customers. This is a common rule in the service industry of IT.

    It has already been mentioned a number times on reviews on glassdoor, that these agreements or contracts have been broken or breached through illegitimate means of using technology as a tool of wrongdoings, for profit and gain, moving goal post as a quote by others. Time is a constant, but with the aid of a digital world and computers they are able to edit time, data, fact and figures to become a variable like a radio tuner so times, data fit within untrue times and dates. This would be done front line over the phone, remotely or behind the scenes & onsite. Via the groups international call-center based in Romania, where staff there are trained in how to manipulate edit figures & data making a square pegs fit into round ones, cost saving exercise to makeup of the company’s low resources & bridging gaps through these methods.

    Cons

    1 Don’t have to pay contract penalties fines to the customers for calls falling out of SLA, which goes toward.s profits and gain. Which is substantial over the years.

    2. Don’t have to employ correct amount of staff or resources to do jobs, hence limited existing staff would have to be stretch wide and thinly across the country, having to be forced and bullied to do so. Covering long miles to service the customers. Ignoring health & safety concerns.

    3. How can so few staff do so much work in a short time, never mind to do the jobs assigned. Considering the amount of customers to service for which are considerable amount and the geography to be covered by the field staff. Getting the most out of the few, using the above.

    4. Then on the flip side the staff would be hit with the same statistics stick that they break themselves, when company want you to go further and longer without breaks to do more jobs under compromised and wrong methods. If you complained it would be escalated.

    5. Avoids paying huge fines back to the customer for missing SLA,s. Which is linked to the SLA and time and services given to the customers. These saved SLA,s fines are artificially saved via the above practices, and all go towards mass profits.

    6. They close calls manually over the phone giving untrue data and times and say that the PDA is not working, when it actually is, but exercises like these are used commonly. I could go on.

    7. Ordering parts to calls when not needed to mitigate a job to give more time for a fix, when it cannot be fixed first time.

    8. As described staffs ETA would be edited and modified, with or without the staff on the field knowing, which in essence compromises that persons actual where about. Seconds, minutes, hours forgotten and days lost, using electronic editing on their systems.

    9. Sometimes managers and call-center behind the scenes would manipulate onsite times even though that staff members still travelling would be over a hour away from site, call-center would put them as onsite on the system, even though not there yet. Therefore to save the SLA time.

    10. Staff would be compromised by using these methods in proving their actual whereabouts, the company declare them as missing or unknown whereabouts, as the system can be edited, time and resources can be deleted from jobs. A lot happens behind the scene. Hours become minutes or even lost. Playing god with the clock and employee’s hours.

    11. The existing staff would often be called on their days off to help the already low resources which was impossible to maintain the SLA through normal means without the company editing the data and the clock, using technology to backdate adjust to make it look like jobs where done within time or SLA, which was always false.

    12. The SLA is time sensitive variable in which is how most companies are measured and service their customers for a financial return. This in affect is manipulated for financial benefits, in running a business within its own means leaner and low costs in employing lower number of employees.

    13. The customers range from private to public domains, infrastructure to name a few, backbone to the IT systems to which puts its trust and finances towards as part of trusted contracts.

    14. At the end of the day they are customers of SCC & connected practices are a public concern.

    15. In using the above practices, they are able to outbid any competitors for their business from these customers, by providing a service for less money through unethical means as described above. This in affect is an unfair and is not level playing field with competitors of the same area.

    16. Unfair for people looking for work that is required to do through normal means. Being told that no jobs available, this is untrue as there is more actual physical work available than what is declared to the outside world and how the work is really fulfilled. It may be mentioned that staff would have to travel far and wide to get to destinations (numbers do not add up, figures are fudged).

    This continues with the company business and treatment of its staff

    1. Sending staff to jobs without specified & required training or know how to work on customers equipment, as the kit with warranty would be void if not qualified, but this would be ignored by the managers and call-centers. Therefore to pretend they know what to do when they actually don’t, hence doing more damage than good.

    2. The call-centers help-desk in Romania proving a so called assistance to the staff in the field wasn't able and not fit for purpose in helping as they didn’t know what they were doing from lack of training themselves.

    3. Editing & playing god with timelines of the customers and staffs data & figs.

    4. Enforcing half hour lunches when it should be an hour, within long days.

    5. Being told not to have lunch, ushered along to do more calls with little rest.

    6. Using bullying tactics to or-castrate the company’s low resource in ratio with the amount of work and coverage to get there, therefore bridging gaps. Hence fudging the figures, to get end goal under artificial means.

    7. Using the groups call-center in Romania to or-castrate its staff via managers and OTL, s (operational team leaders) to manipulate data, facts, figures, and times.

    8. complaints would be compromised and spun and with a pressure point in counter of anything said about the above, hr & managements, otl,s biased against what may be said or produced by staff against the company.

    9. To the point where a hatchet man may be employed to deal with you if you are non-flexible or not co-operative with the company practices, asking to many questions raised of the company, ex-police or army persons employed to deal with you. Using their past resource against you.

    10. If you are non-compliant with what you are told to do, you are deemed a problem and life would be made difficult for you, if you rub shoulders with the right people and do as you are told its all good, but to work a lie on this scale makes not just company of bad practices but you are assisting them with it all, that doesn't deem well with me.

    11. Is this an exclusive, or is it a well-known practice.

    12. Being told to do something that is said to be ok, as quote a “unwritten rule” , which in affect is compromising you at a later date, this is a inbuilt pressure point or entrapment practice. Example of this is claiming expenses, There is a file on everyone.

    13. you may find yourself in a room compromised witnesses or representation. Hushed up with a counter complaint about you, with goals to scare you.

    14. Contract says that you are entitled to a annual appraisal, this never happens in reality. But your always ignored in real time anyway of any issues or concerns you may have.

    15. I could go on, just the tip of the ice burg, iam afraid to say.

    16. With what has been said, not just by me, but also others saying similar issues, practices and treatment within the company. Without me saying on what this activity is called, i will leave it with readers to make an onion on what that is, but i and others have experienced and seen the same.

    17. Managers do not practice what they preach, data protection rules broken.

    Advice to Management

    If i have to give advice to which is not my job to, but here it goes.

    The above is well known practices, even though poorly defended as a unknown from top to tail, this is true and is well practiced for company’s and groups advantages as described briefly.

    We are all human, if cut we all bleed red, treat people like human beings, rights to do business the right way. Listen to staff when things are bad or wrong. Conscious is a terrible thing to live and sleep at night with. Mines clean how’s yours. To treat people badly as described is not cricket, is stating it mildly.
    Employs the right quantity of staff to do jobs, not short cutting society for actual jobs that are available, this is a concern for a more than one reasons for the public for starters. Therefore providing a business service with low resource than the norm.
    Don’t treat staff like criminals when they come with concerns about the company.
    Like a famous quote from a well know super hero, (spider man) with great power comes with great responsibility.
    There’s no point in giving advice to the management because it’s well re-hurts activity with clauses in place with excuses to cover-up. Its all part of the same mechanical wheel, top to tail.
    Many fingers in many pies, all bases are covered .

    SCC Response

    5 Feb 2015 – SCC

    Thank you for your review.

    We're sorry to hear that you have quite so many grievances and would urge you to take them to your line manager so that each of the points you've raised can be discussed... More


  2. Helpful (9)

    "You'll never be happy if you work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at SCC full-time (More than 3 years)

    Pros

    Nice to speak with people that all have the same view of this company.

    Cons

    I wouldn't be surprised if the good reviews on here are a fix.
    The 3 years I worked at SCC were the worst 3 years of my life - should have gone with my instinct and left after the first day.
    Can only speak for the department I worked in but from speaking to others, I think everyone is in the same boat.
    No value, no pay rises, constant uncontrollable work load which means that no matter how hard you try, you will always provide terrible customer service.
    Expectation levels are deliberately unrealistic so they never have to reward you. All the good work will get brushed under the carpet and the second one little thing goes wrong they will come down on you like a tonne of bricks.
    I have friends that work in recruitment and even they say that SCC has a reputation for being such a bad company to work for.
    Avoid this company like the plague!

    Advice to Management

    There are a lot of hard workers at SCC. Give them some credit every once in a while.

    SCC Response

    5 Feb 2015 – SCC

    Thank you for your review.

    Glassdoor takes its posting policy very seriously and positive comments are more likely a reflection of the diverse set of roles and people we have within our... More

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