Where do I start? Poor tools, poorly thought-out procedures, (if indeed, there was any thought put into them in the first place). HQ in Geneva completely isolated and out of touch with what's happening on the ground.
Senior Management (SLT) are a joke, followed not far behind by an enormous HR department that is far too powerful for the common good. There are some decent people in HR but the majority are at the bottom of the food chain and can only follow the corporate mantra. By the way, I NOTE THAT HR ONLY RESPONDS TO (MORE OR LESS) FAVOURABLE REVIEWS ON GLASSDOOR. This is indicative of extremely dishonest management and should raise alarm bells with potential employees! The so-called SLT is interested only in listening to the views of people that have a positive view of what's going on and pooh-pooh any voices of dissent. Real management would have shelved the disastrous Horizon project years ago but with there being nobody with any balls in the company at a senior level, that didn't happen. Why nobody senior with balls in SITA? Because they've already noted to what happens to people that don't agree with policy and voice that disagreement. Those people have quietly been 'made redundant', which is something that happens on a small scale all the time in this organisation. All the best people have gone, often without having had a choice in the matter.
Am I bitter? Nah, just keeping my head below the parapet before some damn fool trying to make a name for him- or herself shoots it off.