SYKES - My experience was bad because although they talk like they will work around your school schedule they wont. | Glassdoor.co.uk

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There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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Helpful (1)

"My experience was bad because although they talk like they will work around your school schedule they wont."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Agent, Technical Support in Malvern, AR (US)
Former Employee - Customer Service Agent, Technical Support in Malvern, AR (US)
Doesn't Recommend
Positive Outlook
Approves of CEO

I worked at SYKES full-time (Less than a year)

Pros

The pay is alright and you never have to work overnights. You get breaks and a lunch and the job is easy.

Cons

If you go one minute over on a break you get wrote up. If you miss a day and don't make it up that same week you get another write up.

Other Employee Reviews for SYKES

  1. "Overall good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Coordinator in Cluj-Napoca (Romania)
    Former Employee - Team Coordinator in Cluj-Napoca (Romania)
    Recommends
    Neutral Outlook

    I worked at SYKES full-time (More than a year)

    Pros

    As a manager if you work for a bigger account (130 agents) you receive a lot of support and resources.
    Very good trainings for management level.

    Cons

    If you work for a small account you receive almost no support.
    They kept there for a long time team leaders

    Advice to Management

    They should make it possible also for small accounts to receive all the support they need (trainers and more involvment from the other support departments)
    Don't keep in Team Leaders which are no good for those positions. It might be cost efficient, but on a long term it does bad for the teams


  2. "Great company with opportunities to grow!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Milton Freewater, OR (US)
    Current Employee - Human Resources in Milton Freewater, OR (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    This is a great organization with great people and I enjoy coming to work everyday. The company offers and encourages growth, you can come in with little to no experience and really work your way up to the top.

    Cons

    The medical package offered by the company leaves much to be desired - the annual cap doesn't even touch on what one person would acquire in medical bills for a year.

    Advice to Management

    Ensure that pay is competetive in order to attract and retain the best talent.

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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