SYKES - My experience was bad because although they talk like they will work around your school schedule they wont. | Glassdoor.co.uk

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There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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Helpful (1)

"My experience was bad because although they talk like they will work around your school schedule they wont."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Agent, Technical Support in Malvern, AR (US)
Former Employee - Customer Service Agent, Technical Support in Malvern, AR (US)
Doesn't Recommend
Positive Outlook
Approves of CEO

I worked at SYKES full-time (Less than a year)

Pros

The pay is alright and you never have to work overnights. You get breaks and a lunch and the job is easy.

Cons

If you go one minute over on a break you get wrote up. If you miss a day and don't make it up that same week you get another write up.

Other Employee Reviews for SYKES

  1. "Overall good experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Coordinator in Cluj-Napoca (Romania)
    Former Employee - Team Coordinator in Cluj-Napoca (Romania)
    Recommends
    Neutral Outlook

    I worked at SYKES full-time (More than a year)

    Pros

    As a manager if you work for a bigger account (130 agents) you receive a lot of support and resources.
    Very good trainings for management level.

    Cons

    If you work for a small account you receive almost no support.
    They kept there for a long time team leaders

    Advice to Management

    They should make it possible also for small accounts to receive all the support they need (trainers and more involvment from the other support departments)
    Don't keep in Team Leaders which are no good for those positions. It might be cost efficient, but on a long term it does bad for the teams


  2. Helpful (1)

    "Fruitful stay in Sykes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Professional in Manila, Manila (Philippines)
    Former Employee - Technical Support Professional in Manila, Manila (Philippines)
    Recommends
    Positive Outlook

    I worked at SYKES full-time (More than 3 years)

    Pros

    low salary compensated with a lot of benefits, friendly people

    Cons

    Office Politics and unable to take leaves

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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