-Implement equal training at all branches. Lower volume branches should be equally as knowledgeable as the higher volume branches.
-Every single branch needs to have 2-3 notaries. Current reps need to get their license.
Notary licenses should also be provided to new reps after 3 months of service.
-Better communications regarding internal applications. It appears that one employee was entirely overlooked for a considerable amount of time and mentioned it after a town hall meeting.
-Expanding the tuition reimbursement benefits to professional licenses & certifications (Real Estate, securities, Project management, etc) this would only add more value to the credit union. The current employees would be able to provide additional insight to members and may help them move up in their career at SCU.