Sensée - Salaried home based role | Glassdoor.co.uk
Pros
  • "Working from home is different to being in an office and took some adjustment but it works for me" (in 32 reviews)

  • "No commute, flexibility of working hours, real time support by real people who care about you" (in 15 reviews)

Cons
  • "Booking hours could be a tad tricky at times but once you got the hang of it and planned ahead it was ok" (in 7 reviews)

  • "I'm not a huge fan of annualised hours - more of a preference thing than outright negative (they have yet to impede my life)" (in 5 reviews)

Employee Review

Employee Review

"Salaried home based role"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Positive Outlook

I have been working at Sensée part-time

Pros

No commuting
Paid training
Opportunities to move up the ladder
Great group of colleagues

Cons

Holiday planning needs more thought

Other Employee Reviews

Other Employee Reviews

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MSA in Croydon, England
    Former Employee - MSA in Croydon, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sensée full-time (Less than a year)

    Pros

    Work from home, great work/life balance, lots of help and support, flexibility to choose ur own work timings

    Cons

    Can’t think of any cons

    Advice to Management

    Keep up the good work

    Sensée Response

    25 Jan 2019 – Office Administrator

    Hi,

    Thank you for taking the time to leave a review - we're glad to see that Sensée has been working out for you!


  2. Helpful (5)

    "Could be great, but not yet."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MSA in Manchester, England
    Current Employee - MSA in Manchester, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Sensée full-time (More than a year)

    Pros

    • No actual commute (saves on transport costs.)
    • Great team members from all walks of life.
    • Majority of managers are hardworking and approachable.
    • Usually, there is a good amount of overtime.
    • Paid on time each month.
    • Guaranteed your contracted hours.

    Cons

    • The holiday booking process is dreadful. The first allocation of the holiday allowance for Aril 2019 to March 2020 has only just been released this week. (Thur 03.01.19) If you're trying to book a family holiday during school holidays and get a good deal, good luck! If however, you don’t care when you take your holidays you will be fine. ( to be fair to the company they say this is changing.)
    • Basic hours booking is hit or miss. If you're on a call at the time the weekly hours are released (Tuesday at 12:15) then it is hit or miss what is left to book. At present, you can only book hours online using the company's software package called TeamTonic on the computer you work from home on. This means if you are away from the house you are unable to book hours. Again the company says they are looking to improve this.
    • You will work on an annualised hours contract. So for example, if you work 30 hours a week that equates to an annualised hour contract of 1560 hrs annually. (30 x 52) The weekly hours can alter by up to 20% depending on the client's needs. So could be anything from 24 hours to 36 hours but over the year should balance to 1560. This doesn’t happen. Additional hours are added into your annualised hours without any form of communication and no additional holiday hours are granted for the additional base hours worked. This has happened for the last two years as far as I know and definitely for the last year.
    • If you are unable to work due to computer issues/phone line problems or broadband outage, you are unpaid and your holiday entitlement will be reduced as well, as the company says you didn’t work the hours to accumulate the holiday hours. If you need software reinstalling such as VPN software or the companies telephone system you can wait 10 mins to two weeks for I.T to show up and do this. This downtime is unpaid. Recently if you're waiting more than two days for I.T to show up you may be paid.
    • Some accounts are restricted as to applying for other roles within the business as they do not want to lose the headcount on that account thus possibly leading to not fulfilling the client's requirements.
    • Not all jobs are advertised. The company says they are, but they are not. Vacancies have been filled without the job being advertised. When jobs are advertised the communication is very poor

    Advice to Management

    Advice to management
    The basis behind Sensee’s business model makes a lot of sense. However, the day to day implantation seems lacking in some areas. Improve on the basics and sensee could be a homeworking company that is the 1st in its field and a company people would compete to work for.
    It’s a well-known fact if employees are happy within their role they are much more likely to stay with the company. Thus improving the overall experience level on the accounts. The current staff would become ambassadors for the company, telling people how good Sensee is to work for, thus improving the reputation from ok to great.
    • Sort out the holiday book process.
    • Improve the weekly hours booking process.
    • Advertise all roles to all staff.
    • Don’t alienate staff on certain accounts
    • Don’t underhandly increase annualised hours, be open and honest when you need help; most staff will help out if treated right.
    • When staff apply for vacancies, improve communication even if they have been unsuccessful. Discuss this, don’t just ignore them.

    Sensée Response

    25 Jan 2019 – Office Administrator

    Hi.

    Thank you for your comprehensive and well thought through feedback.

    We believe 100% in our business model and are constantly looking to improve processes and ways of working to ensure... More

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