CEO of my store? If it were only true - Store Director Sephora Employee Review

4.0
7 Feb 2011
Recommend
CEO approval
Business outlook

Pros

#1 reason - wow, the amount of free product... You seriously don't need to buy most of the stuff you used to! + part of LVMH + great processes and programs + training/education + good support from "home office" + great brands and product + its like any other retail, but the environment makes it VERY special + terrific bonus potential - so many different bonus opportunities

Cons

- the amount of feedback and self discovery that is required - the sales associates run the store because they are given so much "freedom" to express themselves - despite being a "values based company" promotions are truly given based on politics (the same as everywhere else?) - SO MANY DIFFERENT INITIATIVES!!! just because it works well doesn't mean it HAS to be re-done!

Explore other reviews about Sephora

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Support, Benefits, Growth, Community, & Skillfulness

Cons

Pay, Customers, Hours, Uniforms, & Management at times

3.0
18 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Loved learning more about products and working with most of the other team members. Helping people find products that worked for them was really fun.

Cons

Managers are WEIRD. They play favorites and will talk about it while you are standing right there. Practically make you beg for hours. If you are anything other than the current viral makeup style look, you will get less opportunities. Leadership acts like mean high school girls. Working here took away a lot of my passion for the beauty industry for a long time. Also, when it comes to gratis - why are you letting certain managers walk out with 4 bags of things that they have hand picked? Then leaving whatever they discarded to be handed out??? Constantly had missing gratis from my bag because of managers going through the products they wanted. Scheduling is not flexible or even makes sense. Whoever they like gets better shifts. Would constantly have extra shifts added with no notice until an hour before the shift. Or shifts taken away because a favorite wanted them.

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