16 Nov 2024
Service Professionals Response
1yThanks for your review and acknowledging the hard working team here. We are grateful for that.
This is a family business, and we aren't trying to hide that. The leadership team is aware of the challenges this brings in holding each other accountable, and we actively try to do what is best for the business above all else.
The ethicality of the business, however, is an opinion that you are entitled to - but it is not rooted in reality. It would be impossible to maintain 5,000 five star reviews, an A+ BBB rating, and thousands of loyal customers without a strong ethical code to operate under.
The 401(k) match is a benefit, not a requirement, and is not something you will find even discussed at many employers. We've leveraged it as a tool to avoid layoffs in hard times - we think it's a better alternative.
We're actively focused on reinventing our culture. That has come with a priority of parting ways with folks that bring others down, adjust their dispatch times, stealing for side work, etc. We've adopted a zero-tolerance policy for those kinds of things and accountability may feel weird for those who have enjoyed that privelage in the past.
Finally, "not selling." We encourage you to find a business that can survive without revenue or sales, despite rising costs in all other areas of the business. We have the highest compensation in the region for high-performers, but will likely be a tough place to thrive for those who cannot provide fair options to our customer base.
Our "revolving door" is at about 20-30% right now, with the vast majority of turnover happening in the first 90 days and the rest being tenured folks that are no longer culture fits or performing at the level expected. This is intentional - we believe in failing fast and spending lots of time & energy on the folks we believe will add to our culture & growth.
Fortunately, we have a very low regrettable attrition rate.
Best of luck in your career search.