Swinton Insurance - Good working culture | Glassdoor.co.uk
  1. Helpful (1)

    "Good working culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Manchester, England
    Recommends
    Approves of CEO

    I have been working at Swinton Insurance full-time for more than a year

    Pros

    Great training Great people Flexible working hours

    Cons

    Processes change too often No commission structure but expected to sell

    Swinton Insurance2018-09-09

    Swinton Insurance Response

    September 19, 2018Social Media Manager

    Thank you for your comments, we are glad you enjoy working with us at Swinton. We understand that it has been a difficult time due to the changes at Swinton, but these have been an essential part of a review of how we operate. This has meant we needed to make some difficult decisions ...

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  1. "Good support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Timbuctoo, NJ
    Positive Outlook

    I have been working at Swinton Insurance full-time for more than 10 years

    Pros

    *More transparency than in the past. *Working conditions much improved, no longer asking for longer hours or huge pressure targets and the bullying/threats that used to accompany them. *Support whilst preparing for redundancy which has been a big help.

    Cons

    *Systems still not great two years in. *Moderation is an ever moving target and alters to fit whatever the current narrative is. *Objectives set but calls forwarded to branches are 75% service calls (ie usually the complex stuff) and only 14% sales calls in which to hit objectives ? *Not convinced the big change in direction from branch to digital has worked (and those responsible have since moved on) judging by latest...

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    Advice to Management

    *Keep treating branch staff right and we will keep doing our best until we are no longer required. *Objectives need to be smarter if performing above peer group, but still receive a middling score then that says the objectives are not realistic.

    Swinton Insurance2018-12-06
  2. "Csa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA in Manchester, NH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Swinton Insurance part-time (Less than a year)

    Pros

    Good pay, good support, flexible hours. The work itself is very easy. They are very understanding to circumstances and there is opportunity to grow.

    Cons

    High pressure to achieve targets and customers can sometimes be a real hassle due to previous employees not resolving an issue.

    Advice to Management

    Listen to employers more

    Swinton Insurance2016-05-18

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