Pros

*More transparency than in the past. *Working conditions much improved, no longer asking for longer hours or huge pressure targets and the bullying/threats that used to accompany them. *Support whilst preparing for redundancy which has been a big help.

Cons

*Systems still not great two years in. *Moderation is an ever moving target and alters to fit whatever the current narrative is. *Objectives set but calls forwarded to branches are 75% service calls (ie usually the complex stuff) and only 14% sales calls in which to hit objectives ? *Not convinced the big change in direction from branch to digital has worked (and those responsible have since moved on) judging by latest company figures, but it’s too late to go back. *Lack of general insurance technical knowledge, most of the knowledge is in the branches and lacking in other areas (which I suspect is why branches are still open and getting the bulk of service calls, rather than straightforward renewals or quotes).

Pros

Good pay, good support, flexible hours. The work itself is very easy. They are very understanding to circumstances and there is opportunity to grow.

Cons

High pressure to achieve targets and customers can sometimes be a real hassle due to previous employees not resolving an issue.