Synchrony - Escalation Desk Merchant Services | Glassdoor.co.uk
  1. Helpful (1)

    "Escalation Desk Merchant Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Escalation Desk Merchant Services in Kettering, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Synchrony full-time for more than 10 years

    Pros

    Long term potential to eventually gain a living wage and good benefits.

    Cons

    It takes 10 years to make a living wage there. The Frontline management are equivalent to fast food managers. Upper management including up to the VP are employees that have been around for 20 years and have no other real experience in the workforce and work their way up to those positions whether they're competent or not. For the last 3 or 4 years 24/7 they are running recruitment ads on broadcast TV in Dayton Ohio...

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    Advice to Management

    Good luck. You need it

    Synchrony2018-04-12
  1. "Good balance running a profitable business, customer satisfaction, and good employee morale."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Scrum Master in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than a year

    Pros

    Great communication from the CEO level on down the ranks.

    Cons

    There is no stock purchase plan.

    Advice to Management

    Need a stock purchase plan in 2020.

    Synchrony2019-08-23
  2. "Great Employer, Very Flexible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Representative 
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Synchrony full-time for less than a year

    Pros

    Very flexible with your schedule and what you can do as far as time off goes. Some of the best benefits you will find in a company. Rewarded based on performance, with a bonus sometimes equaling a whole extra paycheck if you’re decent at your job.

    Cons

    Stressful dealing with customers who already can’t afford their bills and calling them at inconvenient hours for them. When they hang up or do something beyond your control, it can impact your performance and bonus.

    Advice to Management

    Be more understanding of calls that don’t go well and don’t make the employee feel that a bad call day is, in whole, their fault.

    Synchrony2019-08-14

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