Synchrony - Dont believe the hype | Glassdoor.co.uk
  1. Helpful (3)

    "Dont believe the hype"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Synchrony full-time for less than a year

    Pros

    Inclusive with lots of events for employee engagement.

    Cons

    EXTREMELY LOW PAY! I'm not sure what all of these other reviewers are talking about, but 13.25 an hour is not decent pay. It is insulting pay for the amount of stress their customer engagement specialists (aka call center employees) have to deal with. They give "bonuses" sure, but they are only $25 for each metric, which can total about $200 max. That is laughable. I have been in call centers where the calls were not...

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    Advice to Management

    Pay a living wage. I'm sure if we climbed the rung the CEO is making a proper salary with a hefty bonus. Your customer service people ARE your company. Recognize that and fix things.

    Synchrony2018-08-27
  1. "Good balance running a profitable business, customer satisfaction, and good employee morale."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Scrum Master in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than a year

    Pros

    Great communication from the CEO level on down the ranks.

    Cons

    There is no stock purchase plan.

    Advice to Management

    Need a stock purchase plan in 2020.

    Synchrony2019-08-23
  2. "Great Employer, Very Flexible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Representative 
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Synchrony full-time for less than a year

    Pros

    Very flexible with your schedule and what you can do as far as time off goes. Some of the best benefits you will find in a company. Rewarded based on performance, with a bonus sometimes equaling a whole extra paycheck if you’re decent at your job.

    Cons

    Stressful dealing with customers who already can’t afford their bills and calling them at inconvenient hours for them. When they hang up or do something beyond your control, it can impact your performance and bonus.

    Advice to Management

    Be more understanding of calls that don’t go well and don’t make the employee feel that a bad call day is, in whole, their fault.

    Synchrony2019-08-14

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