Synchrony - A great call center experience. | Glassdoor.co.uk
  1. "A great call center experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Collections Representative in Canton, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony part-time for less than a year

    Pros

    Amazing benefits and retirement options. Great pay. Lots of PTO and other various time off availability and instant approval by system entry. Great work atmosphere and employee engagement. Multiple opportunities to advance or learn skills to advance your career within the company. Management is kind and listens to what you have to say.

    Cons

    The phones can be stressful at times dealing with negative people. Mental health is a huge part of working in a call center.

    Synchrony2019-02-22
  1. "Great Employer, Very Flexible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Representative 
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Synchrony full-time for less than a year

    Pros

    Very flexible with your schedule and what you can do as far as time off goes. Some of the best benefits you will find in a company. Rewarded based on performance, with a bonus sometimes equaling a whole extra paycheck if you’re decent at your job.

    Cons

    Stressful dealing with customers who already can’t afford their bills and calling them at inconvenient hours for them. When they hang up or do something beyond your control, it can impact your performance and bonus.

    Advice to Management

    Be more understanding of calls that don’t go well and don’t make the employee feel that a bad call day is, in whole, their fault.

    Synchrony2019-08-14
  2. "Good Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Altamonte Springs, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than 5 years

    Pros

    The company works with you, good benefits, comfortable feel not micromanaged, true open door policy, no retaliation policy, ok pay, constant events, everyone is nice, barely any drama

    Cons

    Not diverse anymore. Hispanics outrank every other race and thats currently the only race being promoted to higher positions. Not upset because I trained a few of them but its a a con because being that I trained a lot of people there I have noticed more qualified people for these positions being skipped over for less qualified applicants & people who have been in the role for 7 months promoted over someone of 4 years...

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    Advice to Management

    Keep the promotions diverse. Or if you know you’re hiring one demographic say that so no one feels mislead after the fact.

    Synchrony2019-08-15

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