Synchrony - Overall good place to work | Glassdoor.co.uk
  1. "Overall good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Account Manager in Kettering, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than 3 years

    Pros

    Benefits are unbeatable. My healthcare deductible was $800 and even before it was met, my policy paid for most of my care. The pay is decent. They used to do monthly bonuses but that went away at the beginning of 2019. They averaged your 2018 bonuses and added that into your base pay. So instead of making $15.50, my pay bumped to $17.50/hr. Onsite gym, cafeteria, marketplace, break rooms, vending machines, etc. You have...

    Show More

    Cons

    It’s a call center, so the work is very dull and repetitive. You will deal with unhappy customers on a daily basis. As an account manager, part of my job was to take the escalated calls. This is more of my personal experience, but the sick time policy needs to be changed. You get paid for sick days, but there are certain “triggers” (hours) that you hit and that results in corrective action. I get sick a lot, so I...

    Show More

    Advice to Management

    Continue to promote from within

    Synchrony2019-03-29
  1. "Depends on What You Are Working Forward To"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Engagement Expert/Customer Service in Kettering, OH
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Synchrony part-time for more than 3 years

    Pros

    Great company benefits and comradery with team members.

    Cons

    Micro managing too strenuous

    Advice to Management

    Increase pay equivalent to the job responsibilities

    Synchrony2019-07-20
  2. "Great place to build a career, if you can handle the bureaucracy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Vice President, Product Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time

    Pros

    * Tons of opportunities for training and development * Great HR, a lot is invested in people here * Making a concerted effort to re-invent itself as the financial services industry changes * Great company culture * Huge organization and lots of opportunity for movement, both horizontally as well as vertically * Executive leadership is available and friendly

    Cons

    * Very easy for low value employees to just stick around forever * Tons of process/bureaucracy. It was a GE subsidiary so a lot has been inherited * Things happen, but they take time. Very consensus driven.

    Advice to Management

    Don't be afraid to change, so many things happen here because 'that's just what we've always done.'

    Synchrony2019-07-19

Discover more reviews about Synchrony.