Synchrony - VeRy UnOrganIzed and Brutal with the Performance standards. | Glassdoor.co.uk
  1. Helpful (8)

    "VeRy UnOrganIzed and Brutal with the Performance standards."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Fraud Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Synchrony full-time for less than a year

    Pros

    Nice looking facility, Nice People around you and friendly Enviroment ! Ultra modern facitlity with cool activities .

    Cons

    Managers don't know anything and hold employees accountable . Quality assurance is brutal they will fail you on a good call for the smallest thing . Forget bonuses because of the quality assurance team. You can work your butt off but if the quality team gives you a zero you can hang it up for the month. Which a zero could be something as simple as not moving a telephone number or coding something wrong . They preach...

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    Advice to Management

    Desolve the AHT let the Frd agents be able to do a good job ! Or Allow Investigations in canton to do the harder more detailed work like TNFS. Come up with a 3 part Grading scale like most banks so that it would be less personal. Promote people on the floor to managment instead of hiring people that have never touched the job and have no empathy. You can't drain blood from a turnip then expect people to stay. The Fraud...

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    Synchrony2015-05-22
  1. "Really fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for less than a year

    Pros

    Fun time working in the company Everybody treats everyone equally

    Cons

    No cons so far except the timings for work and leaves methods .

    Advice to Management

    Well everything is working fine so far

    Synchrony2019-07-16
  2. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Plano, TX
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Synchrony full-time for more than a year

    Pros

    Health benefits and HSA was great

    Cons

    None, the managers & HR were always looking out for their employees.

    Advice to Management

    Continue being human and considerate

    Synchrony2019-07-12

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