Don’t go there - France department (London) - Customer Service Agent TLScontact Employee Review

1.0
25 Mar 2023
Recommend
CEO approval
Business outlook

Pros

You’ll receive your salary on time Team is good - non management only

Cons

Low salary regarding work load No appreciation Promotion based on favouritism only. Team leaders and supervisors knowing less then senior agents. No life balance: shifts starting with 07:15 and the last shift will finish at 19:15 Almost daily you are asked to do overtime Shifts on Saturday as well Very short break No communication between team leader and supervisor Team leaders and supervisor have their own ego, they all want to prove superior Management almost inexistent Catastrophic HR - no idea what they are doing

avatar
TLScontact Response
3y
Thank you for taking the time to write a review! We are sorry about your experience while working at TLScontact but glad to learn that you enjoyed working with your team members. We are growing quickly, which presents its challenges, but we care very deeply for our employees hence why we have recently reviewed our salary, employee engagement and wellbeing activities but also our benefit package. This year we will also focus on management training programs that will help our managers grow to be the best leaders they can be. We can guarantee that all employees within TLSconact our treated fairly and equitably and that company policy and procedure are always applied. Recently, colleagues who have been with TLScontact for less than a year have been promoted. All employees were consulted before implementing the shift patterns in order to ease employee workload and to accommodate operational needs. Please be advised that we offer a paid 30minute lunch break to all our employees. Should employees require more time for their break we are always open to discussion. We will of course take your feedback on and investigate further in order to improve our employee experience. Yours sincerely.

Explore other reviews about TLScontact

5.0
12 Feb 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Everything was perfect in every way

Cons

None I can think of

1
1.0
5 Sept 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They treat clients in awful ways but they are very nice to themselves

Cons

toxic culture, no bonus, minimum wage salary

See reviews by: Helpful|Rating|Date|All