1. Helpful (5)

    "Horrible, high turnover and no stability"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Consultant in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Body Shop part-time for less than a year

    Pros

    50% discount on products and discounts on some other Loreal owned products. free products

    Cons

    I worked there because I honestly had an interest in what the company stood for but it was all focused around sales and pushing thing on people. Its fine as its a sales job too but you were basically punish for not making end of day sales, for example if by 7pm you had not made the days target and you had less than £50 to meet it we would literally have to stay open till we did, most of the time this was until way past 8 as theres fewer customers. You then had to close up and clean up (cashing up, hoovering, product replenishment etc) it would be almost 9, however bear in mind we only got paid until 7pm. Now closing the store wouldn’t be so bad if you do it quick enough but unfortunately during my time there everyone kept leaving which meant pretty much every week we had new staff who needed to be trained so it was never smooth flowing. I started working as a customer assistant, so they only offered 8 hours, if you’re a student and only want 8 hours and are very flexible then great, but if you need more hours its not gonna happen unless its xmas period or the occasional overtime , the company sticks to 8 hours contracts and does not change it. Another thing is that come winter or sun you WILL have to stand outside the store for HOURS on end offering customers to try certain products etc, if you work in a very busy store it might not be the case. However in my store there was lots of periods when it was quiet to as a customer assistant it was your job to stand outside, It would be freezing and they give you a red coat to supposedly keep you warm but you can’t wear boots or any conformable shoes so your feet are freezing. Then in the summer the sun is right in your face where you can even look at customers but you’re expected to stay there again for hours!. The management team of course did not do that part of the job so it was just the customer assistants. They measure your sales targets and how many loyalty cards you’ve sign people on and get mad if you don’t do well enough. Im not exaggerating when I say that you had to learn loads and loads on existing products and overtime they launched a new product, you had to reads pages on the products and memorise and then use the information to sell the products which to me was fun but the amount of information on so many products they expect you to know its like an actual professional but without the professional pay. They got mad if you did not wear make up, if you had you nails plain. I then became a senior customer consultant but only after practically begging them to give me chance because every senior consultant that came left after a WEEK or 2! I was the only one who stayed and they would hire girls who would leave straight away, causing a chaos for closing times and as the one with most experience they would make me do closing shifts to help out. It was a struggle to get promoted considering I had shown commitment, I came in whenever they needed someone last minute, offered to work bank holidays and pretty much every weekend. I loved been a senior customer consultant and loved helping the customer however it was getting very annoying that they only offered 12 hour contract for senior service consultant, I would love to have worked full time but they only offer that in a few stores so I wanted to move but my manager always kept putting it off saying I needed to complete a certain amount of time in our store as SCC before applying for a different store for the same position! Furthermore because a lot of the new staff kept leaving I was constantly left with new girls to do all the training, which happened mostly in the evenings so I was the one working until 9 pm but only getting paid till 7. The companies hight turnover was too much, it was hard to build a team. The last straw for me was that as it was only 12 hour contract I had to find another job which took me away 2 days a week and offered The Body all my flexibility for the other 5 days (keep in mind that shifts are only 4 hours at a time!) they were always complaining that my role required me to be FULLY flexible , the other job had set days and hours so the knew exactly what days I worked, but they kept complaining they MIGHT need me and I need to show im fully flexible. It was a total joke, they wanted so much flexibility of me for 12 hours! In the end i had to leave not because financially it made no sense, I actually did enjoy my job genuinely helping the customers and learning about new products but the way the company does things was too chaotic. Also my manager would lose it so bad at points where she would scream and some staff so loud you could hear in the shop floor from the office. This amongst other things cause our assistant manager to leave the company as well and it was such a shame because she worked so hard but was badly treated by the company and manager

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  1. "amazing brand"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Austin, TX
    Recommends
    Positive Outlook

    I have been working at The Body Shop full-time for more than 5 years

    Pros

    excellent growth platform/ work life balance

    Cons

    limited openings , constant change to structure

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  2. "Good product, same management"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sale Associate 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at The Body Shop part-time for less than a year

    Pros

    Good product you feel good about selling. Good company message.

    Cons

    Management is just like any other retail store. My manager was great, but those above her lead to the same old problems with schedules, reduced hours and increased demand of employees.

Discover more reviews about The Body Shop.