Trouva - Utterly Clueless! | Glassdoor.co.uk
  1. Helpful (5)

    "Utterly Clueless!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Trouva

    Pros

    Free snacks and some really nice people, but that's about where it ends.

    Cons

    Management is absolutely clueless and the staff turnover is insane, which says a lot about their company culture. Staff work incredibly long hours and are under constant fear and threat of losing their jobs - they hire and fire at an alarming rate!!! Their recruitment practices are extremely dishonest, dodgy and exploitive. The office looks like a rubbish dump and is extremely disorganized. Communication is...

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    Advice to Management

    Employ management consultants to teach the management team how to communicate and manage their staff, as they clearly lack the necessary skills or expertise to do so effectively. Learn how to employ, recognize and retain talent and stop making snap judgments before flinging people out the door. Learn how to communicate!

    Trouva2019-05-11

Other Employee Reviews

  1. "Great place to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Trouva full-time

    Pros

    Opportunity to work at a fast growing start up. The structure is really flat with the exec team and founders very accessible, friendly and approachable. Communication is generally quite good given the scale of change. If you want to try something new you can. Decision making is really quick with limited politics. You come up with an idea, ask to land it and you get a quick decision - most often a yes, try it! ...

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    Cons

    Being a start up things can change really quickly so you need to be comfortable knowing that what you’re working on today may not be a priority in a month’s time. There is a definite need to adapt quickly to change.

    Advice to Management

    Spend more time doing listening groups with different teams and people at all levels

    Trouva2019-06-11
  2. "Nice people but the company expects too much from temps"

    StarStarStarStarStar
    • Compensation and Benefits
    Former Employee - Temporary Customer Service Representative in London, England
    Doesn't Recommend

    I worked at Trouva for less than a year

    Pros

    Really friendly people, lots of work to do, nice offices, snacks

    Cons

    They expect a bit too much from their temporary staff (high targets for people who have only been working there for a short amount of time and considering the low hourly pay)

    Advice to Management

    Understand that temporary staff should not be under the same amount of pressure as permanent staff. Hire more permanent customer service employees.

    Trouva2019-07-02

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