Skilled engineers counteract poor leadership and instability - Senior Infrastructure Engineer USAA Employee Review

2.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great infrastructure engineers to be in the trenches with, from senior down. Also most leads and staff engineers.

Cons

Blatant incompetence at the VP level, down into some of the staff and lead engineers. Inexperienced VP leading by threats instead of example, making impossible demands of engineering teams due to ignorance or malice, I don't know which. Nepotism, gossip and badmouthing, constant injects due to a lack of awareness of their own resources. They've fired people and shifted silos 2-3 times per year without any regard for their own processes or workflows. This place wouldn't stay running if it weren't for the skillful dedication of it's individual contributors, at least for IT infrastructure.

Explore other reviews about USAA

5.0
13 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
8 May 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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