Needs Improvement - Customer Service Unlock Employee Review

I’ve had a really positive experience working here thanks to the support from both leadership and management. My director does a great job of creating a motivating environment while still being approachable and understanding. My manager is always willing to help, provide guidance, and recognize hard work, which makes a huge difference day to day. The culture encourages growth, teamwork, and open communication. Expectations are clear, and leadership genuinely wants employees to succeed both professionally and personally. It’s refreshing to work for a company where leadership is involved, supportive, and appreciative of the team’s efforts.

Amount of changes on a weekly/monthly/daily basis

Benefits, Hybrid work schedule for top performers.

On my way out the door. Management does not value input. If you voice your opinion or suggest changes to improve processes you will be labeled as a problem and steps will be taken to neutralize you. You can see through all of these fake positive reviews which are most likely done by management or HR. I have never seen HR interact with employees the way they do here. They take everything management says as a fact instead of staying neutral and holding all parties accountable. The other review that mentions that many of the higher ups worked together previously is true. It's no wonder there's little progress in the company's growth as of recently. They talk about experiencing growing pains but if anything it appears that there is little to no growth. I've seen good people leave due to poor leadership and sketchy sales tactics. Sales numbers are not being broadcasted across the org for a reason. This is not the place you go to if you want to make an impact and collaborate. After about 5 months of working here, you will regret it too!