Urban Massage - Cliché, but I actually enjoy coming to work everyday | Glassdoor.co.uk

Employee Review

Employee Review

Helpful (4)

"Cliché, but I actually enjoy coming to work everyday"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Positive Outlook
Approves of CEO

I have been working at Urban Massage full-time

Pros

Work hard play hard social team, unlimited holiday, flexible working hours, in and out of office perks such as breakfasts, juices, in-office massage, Perkbox membership etc. An open and transparent environment where every function is kept in the loop with business developments.

Cons

It's a struggle to find them, but we could have a few more in-office massages!

Other Employee Reviews

Other Employee Reviews

  1. Helpful (1)

    "Forever changing CS"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Urban Massage full-time

    Pros

    Been making over a grand a week for the past 3 years and positive changes have been done with the app.

    Cons

    Forever changing CS that cannot pronounce their own name so you never know who you are speaking to...clueless teenagers that do not know how to work the app they are supposed to work for ...
    The app sends you to the wrong location most of the time so what you have to do is type the postcode on your own google maps and check it with the street name ....frustrating.
    They finally put strict rules about cancellation policies but the rookies still call you and ask you if you are willing to give away half your money because the client is late ...

    Advice to Management

    Fix the glitches you are aware ...Hire older people that will not leave in 6 months


  2. Helpful (3)

    "Do not work for this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Massage Therapist in London, England
    Current Employee - Massage Therapist in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Urban Massage full-time (Less than a year)

    Pros

    quite a few, but not lasting

    Cons

    They can stop letting you work with a blink of an eye: by receiving a single bad review your overall rating goes so low that, with the hundreds of people they hire every single month and enter with a full five-star rating, your chances to get a booking are likely to disappear. They do not care AT ALL if you explain that at the booking you were threatened to be given 1 star because the customer wanted to be massaged for free. You are rapidly overrun by therapists that enter with 5 stars as the company secures the right to get onboard millions of people thus reducing everyone volume of work, chances to get a decent salary and a stable job

    Advice to Management

    Poor consideration of the people working with, and not FOR, UM

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