Verastar - Nice colleagues awful employers | Glassdoor.co.uk
  1. Helpful (2)

    "Nice colleagues awful employers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Verastar full-time

    Pros

    Allowed to eat at desks, team specific incentives, no weekends

    Cons

    Long hours for not much pay, other jobs that pay similar have less hours. Are expected to go above and beyond but not rewarded or praised for doing so. Computers are slow and impact work flow so can get very frustrating. Problems with the system are not seen as high importance by management dispute it causing a whole host of problems for customer and it is the advisers that have to listen to people yell because of... the problems. Pay increase and bonus is based off multi factors but one of these relying on a customer to fill out a survey. Even when the survey is bad and it has nothing to do with you, you just happened to close the ticket and solve the issue you get that in your name. Even if team leaders listen to the call and agree you did your job well and correctly the bad score is not removed people no pay increase. Other colleagues left due the above issues and they took people from other teams to fill the gaps which just increased the strain on everyone. Not hiring enough people. The progression is not existent, you have to be there at least 2 years to become a team leader but even then there are not enough people to be teamleaders too.

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    Advice to Management

    Actually look after your employees and listen and act on their issues. Pay people at least 16k base not 15,600. Fix the big issues that your employees are telling you they keep getting calls about or if it can't be fixed give some guidance as to what can be offered to keep customers sated.

    Verastar2017-10-17
  1. "Telesales Hamilton"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Telephone Sales Representative in Hamilton, Scotland
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Verastar full-time for less than a year

    Pros

    Good environment, get a lot of support, uncapped commission.

    Cons

    Holiday allocation, no sick pay.

    Verastar2019-08-22

    Verastar Response

    August 23, 2019Human Resources Manager

    Hi, Thank you for leaving a review We are pleased you are enjoying your time at Verastar. Ensuring our staff have a positive and friendly working environment is key, as well as ensuring they are provided with enough support and guidance to reach their full potential. Keep up the ...

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  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Hamilton, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verastar full-time for more than 3 years

    Pros

    Great sales environment Lots of incentives Commission No evening or weekends

    Cons

    Would like early finish incentives for sales

    Verastar2019-08-15

    Verastar Response

    August 23, 2019Human Resources Manager

    Hi, Thank you for taking the time to leave such a positive review. It's lovely to hear you enjoy the vibrant working environment and are benefiting from our uncapped commission structure. Keep up all the great work!

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