Verastar - Customer service | Glassdoor.co.uk
  1. Helpful (7)

    "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Manchester, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Verastar full-time (Less than a year)

    Pros

    The people that work there. No bank holiday working, no evening work, only have to do the occasional Saturday shift Good bonus scheme

    Cons

    Long hours 9-6 is a long. Expected to work 1 Saturday a month with no incentive to do so (standard rate of pay & no time back) The pay is shocking for the hours you work and the amount of calls you take. - also star bonus if you say you’ll leave 5 days prior to getting the bonus you don’t get it! DISGUSTING. Oh and pay progression is a joke you’re promised pay rising every 3 months but this is only if they decide you’re...

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    Advice to Management

    Hire management from within rather than external. non of your managers want to take over the calls when a customer gets angry. As if they're scared because they know it’s a bad company. Better break system, 15 mins 40 then another 15 we are working 9-6 ! Or better yet have some people on a 9-5 others on a 10-6 Treat your staff better than you are doing get them involved in the themed days Don't be so stingy with work...

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    Verastar2017-11-09

    Verastar Response

    January 11, 2018Executive Assistant

    Hello, Thank you for your review, your feedback is important to us. We would like to better understand these issues, if you could please contact our HR Department in confidence; HR@verastar.co.uk.

  1. "Sales executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Verastar full-time for more than 19 years

    Pros

    Money can be amazing.

    Cons

    Poor management. HR department on its backside, all bar 2 are stuck up their own behinds and unapproachable. They support senior members off staff rather than all. No customer care. Sloppy selling. Poor selling is a culture and encouraged down the chain of comandment. All about numbers on the board rather than selling correctly and keeping business for as long as possible. Numbers of customers speaks for themselves.

    Advice to Management

    None because they do not care.

    Verastar2019-04-04
  2. "Not really recommending"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Support in Manchester, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Verastar part-time for more than a year

    Pros

    Pizza Friday One day in a month casual dress code Some co-workers My management team Training

    Cons

    Very low salary comparing with responsibilities and knowledge Very bad Employees retention Organisation is far behing in 80’ comparing with other companies Cross-sales more imoportant to anythinf

    Advice to Management

    Just appreciate people more so they will stay.

    Verastar2019-04-02

    Verastar Response

    April 9, 2019Human Resources Manager

    Hi, Thank you for taking the time to leave a review. We are pleased you enjoyed some of our employee benefits such as pizza Friday and dress-down day, and it is great to hear your positive experience of the training and management staff. We are disappointed to hear of your ...

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