Verastar - Customer Service | Glassdoor.co.uk
  1. Helpful (2)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Verastar full-time for more than a year

    Pros

    People on front line are great to work with- some great talent which are then sadly lost! Struggling to see a pro.

    Cons

    Always a catch to everything within the business. Always finding ways to cut down bonuses. No staff retention. Long hours- none flexible meaning having to take holidays for appointments. No internal promotions unless no salary incentive. Never open to new ideas, same old same old. Office wear- never seen by the public so unsure why this is the case. False promises to everything! Issues never resolved for customers... and instead just buy more customers... viscous circle. Staff work incredibly hard but feels like trying to empty a sinking boat with a fork!

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    Advice to Management

    Promote job opportunities within the business- members of staff found jobs for the business externally! Be realistic in what is expected from people! Treat people like humans instead of ranking of position within the business! Drop this whole section manager position it doesn’t exist! More respect to people who are actually working the customers. Get stuck in!

    Verastar2018-04-03

    Verastar Response

    April 25, 2018Executive Assistant

    Hello, Thank you for your review, your feedback is important to us as we are always looking for ways to improve. We aim for all of our employees to feel valued and to enjoy their time working with us and are disappointed this was not your experience. We would like to look into ...

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  1. "Telesales Hamilton"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Telephone Sales Representative in Hamilton, Scotland
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Verastar full-time for less than a year

    Pros

    Good environment, get a lot of support, uncapped commission.

    Cons

    Holiday allocation, no sick pay.

    Verastar2019-08-22

    Verastar Response

    August 23, 2019Human Resources Manager

    Hi, Thank you for leaving a review We are pleased you are enjoying your time at Verastar. Ensuring our staff have a positive and friendly working environment is key, as well as ensuring they are provided with enough support and guidance to reach their full potential. Keep up the ...

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  2. "great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Representative in Hamilton, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verastar full-time for less than a year

    Pros

    get the bank holidays off, can make as much money as you want

    Cons

    I don't have any cons

    Verastar2019-08-15

    Verastar Response

    August 23, 2019Human Resources Manager

    Hi, Thank you for your review. We are happy that we do give our staff a good work/life balance with the working hours we provide; it's lovely to see that you agree. Keep up the great work

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