1. Helpful (2)

    "Customer Service"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Verastar full-time for more than a year

    Pros

    People on front line are great to work with- some great talent which are then sadly lost! Struggling to see a pro.

    Cons

    Always a catch to everything within the business. Always finding ways to cut down bonuses. No staff retention. Long hours- none flexible meaning having to take holidays for appointments. No internal promotions unless no salary incentive. Never open to new ideas, same old same old. Office wear- never seen by the public so unsure why this is the case. False promises to everything! Issues never resolved for customers and instead just buy more customers... viscous circle. Staff work incredibly hard but feels like trying to empty a sinking boat with a fork!

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    Verastar Response

    Executive Assistant

    Hello, Thank you for your review, your feedback is important to us as we are always looking for ways to improve. We aim for all of our employees to feel valued and to enjoy their time working with us and are disappointed this was not your experience. We would like to look into your comments further so if you would be willing, please contact our HR Department in confidence at HR@verastar.co.uk I would like to reassure you we've been working hard to improve opportunities for career progression and the rewards we give our people.

  1. "Sales"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verastar full-time for more than a year

    Pros

    Really good company to work for

    Cons

    Commission could be better sometimes

    Verastar Response

    Human Resources Manager

    Hi, Thank you for taking the time to leave a review.We note your comments regarding salary, our uncapped commission structure and pay progression scheme allows employees to effectively manage their own salary - the more you put in, the more you get out. Keep up the great work :)

  2. "Wish I could give 0 stars"

    1.0
    Former Employee - Customer Service Advisor 

    I worked at Verastar full-time

    Pros

    the people I worked with. leaving the company.

    Cons

    Management do not care about their employees

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