Verastar - Customer service | Glassdoor.co.uk
Pros
  • "You don't work weekends or bank holidays" (in 5 reviews)

  • "Excellent work life balance with bonus incentives and also Pizza which is a nice gesture" (in 3 reviews)

Cons
  • "long hours that are not flexible" (in 13 reviews)

  • "9-6 (40 hour week) quite long hours for office work" (in 5 reviews)

Employee Review

Employee Review

Helpful (1)

"Customer service"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service in Northenden, England
Current Employee - Customer Service in Northenden, England
Doesn't Recommend
Negative Outlook

I have been working at Verastar full-time (More than a year)

Pros

The staff ( including the odd member of management) are what makes the place but sadly due to the lack of respect staff are given not many people last long, free tea and coffee.

Cons

Under staffed massively resulting in very angry customers, Along with the staff turn over being ridiculous. Glass door reviews are fake listen to the customer reviews and you'll see more of a real side of the company, one of the brands even has its own website set up "Unicom complaints" where customers are coming together to fight back against the company. Management are contradictive(excluding a few ) where are he rest parade around like its a playground. Never worked in such terrible environment. Myself along with many advisors will be seeing the back of this place but I warn any one do not be fooled by the promises. Do you research! It did have potential to be a great job and sounds amazing on paper the is poorly run and staff (that at left, which is minimal to the next lab monkeys come in for a few weeks) take the back lash of it

Advice to Management

Just disappointed.. take ownership . Staff trust people like Kieran mcpeake and Chris charlick for a reason .. Trust. Learn from it or it's just going to continue to be a downward spiral

Verastar Response

24 Oct 2018 – Assistant HR Advisor

Hi,

Thank you for taking the time to leave your review. We are disappointed to hear of your negative experience as a Customer Service Representative, as we endeavour to ensure all our... More

Other Employee Reviews

Other Employee Reviews

  1. "Rewarding Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verastar full-time

    Pros

    Great vibrant company to work for with great commission incentives!!

    Cons

    Its very much paid 'out with the winnings' so if your not a salesperson you may struggle, if you are however then you will do very well.

    Verastar Response

    29 Aug 2018 – Executive Assistant

    Hi, thank you for taking the time to leave such a positive review. It's lovely to hear you enjoy the vibrant working environment and are benefiting from our uncapped commission structure.
    Keep up... More


  2. "Alright if you need experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Floor Team Leader in Salford, North West England, England
    Former Employee - Sales Floor Team Leader in Salford, North West England, England
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Verastar full-time (More than 5 years)

    Pros

    Friendly team managers, strong team spirit, pizza friday,staff parties

    Cons

    Angry customers, too many internal calls, long hours, bad pay

    Advice to Management

    Starting wage is too low to attract the talent, call centre is grim, no nvq or training you can transfer

    Verastar Response

    24 Sep 2018 – Executive Assistant

    Hi,
     Thank you for taking the time to leave your review. We are pleased to hear that you enjoyed the strong team spirt and many benefits we have at Verastar. We appreciate all feedback as we are... More

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