Verastar - Partner Support, Sales Support, QA | Glassdoor.co.uk
  1. Helpful (4)

    "Partner Support, Sales Support, QA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Partner Support Advisor in Northenden, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Verastar full-time for more than a year

    Pros

    -No weekend work -Free pizza once a month

    Cons

    - Senior management doesn't care about the team or their rights, I handed in my 2 week notice so management sacked me - Senior management constantly talking about confidential issues in front of entire team and mocking peoples mental health issues - I hadn't known anything of working within office politics until i worked here. If you're not liked, you wont get anywhere. Career opportunities only exist for those... willing to play the game and stand on the shoulders of others - very poor culture. - Got told I "am not paid to think" by a sales manager and upon hearing this, my own management agreed that this was right, talk about job satisfaction! - Constant daily emails (practically hourly) from senior management telling teams they're not hitting figures (e.g. missing 2 calls in 3 hours) but they refuse to pick up the phone themselves (because they haven't taken the time to learn how we do our jobs and how technical and difficult they are, instead they've gone straight to telling us we're doing them wrong. Never any offer of help- criticism means much less from someone who doesn't understand what they're criticising.)

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    Advice to Management

    - If the company wanted to, it would really not be that difficult to see through management swaying figures and making themselves look better. It's easy to hit targets if you move the goal posts daily and even easier to better your own image if you write your own reviews. - Stop sacking people for handing in their notice (and then boasting about it to the rest of the team)

    Verastar2018-11-19

    Verastar Response

    December 10, 2018Human Resources Manager

    Hi, Thank you for taking the time to leave your review. We are disappointed to hear of your negative experience as we endeavour to ensure all our representatives have a positive experience when working at Verastar. We are always looking at way to improve for both current and existing staff. Therefore, we would like to look into the issues you have raised, if you could please provide further details to our HR Department (HR@verastar.co.uk) Kind Regards, Verastar

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  1. "Telesales Hamilton"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Telephone Sales Representative in Hamilton, Scotland
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Verastar full-time for less than a year

    Pros

    Good environment, get a lot of support, uncapped commission.

    Cons

    Holiday allocation, no sick pay.

    Verastar2019-08-22

    Verastar Response

    August 23, 2019Human Resources Manager

    Hi, Thank you for leaving a review We are pleased you are enjoying your time at Verastar. Ensuring our staff have a positive and friendly working environment is key, as well as ensuring they are provided with enough support and guidance to reach their full potential. Keep up the great work

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  2. "Seems OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Wythenshawe, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verastar full-time for less than a year

    Pros

    Nice people no weekends

    Cons

    Long hours not great pay

    Advice to Management

    Better pay pack

    Verastar2019-10-08

    Verastar Response

    October 15, 2019Human Resources Manager

    Hi, Thank you for taking the time to leave a review It is great to hear you are enjoying your time with Verastar. We appreciate the feedback regarding the working hours - however, we do like to think we offer a good work/life balance as there are no awkward shift patterns and no weekend shifts. Keep up the great work :)

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