Current Employee - Anonymous Employee in Northenden, England
Current Employee - Anonymous Employee in Northenden, England
Doesn't Recommend
Negative Outlook
No opinion of CEO
I have been working at Verastar full-time (Less than a year)
Pros
permanent positions available with regular hours of work and annual salary
Cons
1. Salary is very low against industry standard 2. QA/Sales Support/Partner support senior management bully me daily, very unsupportive and demeaning 3. Previous staff have left the teams because managers pushed them out or because there were threats of violence toward them which management did not resolve 4. One staff member was ill and was getting stressed in role so got pushed to another team so management didn't have to deal with her instead of actual management and support 5. The office act like children and slander brokers/partners until they're in the office then everyone's nice to their faces but laugh about them behind closed doors 6. Asked to breach internal policies daily to get ahead even if this means putting the team at a disadvantage or breaching confidentiality
Advice to Management
Please review the SS/QA/PS department, we're all being forced to write positive reviews and getting bullied, it's not nice working here and many of us are looking for new jobs
We are very concerned regarding the issues you have raised, as they go against a number of our company policies and procedures. Namely , our Anti-Harassment and Bullying policy, and our Equal Opportunities. We would like to assure you that any allegations of bullying, harassment, threats of violence, breach of policy are taken very, very seriously.
As such, we would like to investigate all the issues you have raised as a matter of urgency. All matters will be dealt with privately and confidentially – please contact HR@verastar.co.uk as soon as possible.
Former Employee - Partner Support Advisor in Northenden, England
Former Employee - Partner Support Advisor in Northenden, England
Doesn't Recommend
Negative Outlook
No opinion of CEO
I worked at Verastar full-time (More than a year)
Pros
-No weekend work -Free pizza once a month
Cons
- Senior management doesn't care about the team or their rights, I handed in my 2 week notice so management sacked me - Senior management constantly talking about confidential issues in front of entire team and mocking peoples mental health issues - I hadn't known anything of working within office politics until i worked here. If you're not liked, you wont get anywhere. Career opportunities only exist for those willing to play the game and stand on the shoulders of others - very poor culture. - Got told I "am not paid to think" by a sales manager and upon hearing this, my own management agreed that this was right, talk about job satisfaction! - Constant daily emails (practically hourly) from senior management telling teams they're not hitting figures (e.g. missing 2 calls in 3 hours) but they refuse to pick up the phone themselves (because they haven't taken the time to learn how we do our jobs and how technical and difficult they are, instead they've gone straight to telling us we're doing them wrong. Never any offer of help- criticism means much less from someone who doesn't understand what they're criticising.)
Advice to Management
- If the company wanted to, it would really not be that difficult to see through management swaying figures and making themselves look better. It's easy to hit targets if you move the goal posts daily and even easier to better your own image if you write your own reviews. - Stop sacking people for handing in their notice (and then boasting about it to the rest of the team)
Thank you for taking the time to leave your review.
We are disappointed to hear of your negative experience as we endeavour to ensure all our representatives have a positive experience when working at Verastar.
We are always looking at way to improve for both current and existing staff.
Therefore, we would like to look into the issues you have raised, if you could please provide further details to our HR Department (HR@verastar.co.uk)
Former Employee - Quality Assurance Advisor in Northenden, England
Former Employee - Quality Assurance Advisor in Northenden, England
Doesn't Recommend
Negative Outlook
No opinion of CEO
I worked at Verastar full-time (Less than a year)
Pros
- £100 xmas bonus - free tea and coffee - modern(ish) office - transport links are okay for those travelling by bus (not metrolink)
Cons
- Avoid the Quality Assurance (QA) team at all costs, senior management will not care about your rights, your contract, your ideas or opinions or your mental health. - No praise, only ever criticism (unless of course, you do something snide on behalf of management, then they will love you until you can no longer be used for their gain) - Changes will be made daily and not communicated with the team, then when you work to old sign-offs (as you weren't made aware of new ones) you will receive warnings and trips to HR where senior management will claim they told you (and with no evidence, management are believed) processes and management are actually a joke - Quality team have just been relocated in the organisation to underneath sales. How can a quality assurance team be independent or objective if they report to sales management? The answer is they can't... and woe betide anyone who attempts to act with integrity in this department - this will not be tolerated for long, you'll be straight out of the door (or as long as it takes for HR to arrive and dismiss you illegally)
We are very concerned regarding the issues you have raised, as they go against a number of our company policies and procedures.
As such, we would like to investigate all the issues you have raised as a matter of urgency. All matters will be dealt with privately and confidentially – please contact HR@verastar.co.uk as soon as possible.
Verastar
"The company has recently introduced 'pizza Fridays' which is also a nice touch" (in 9 reviews)
"Quarterly bonus worth 10% of salary" (in 6 reviews)
"No sick pay, clocking-in/out system gives the impression of lack of trust" (in 8 reviews)
"long hours that are not flexible" (in 14 reviews)
Employee Review
Employee Review
Helpful (4)
"Bullied by Management"
I have been working at Verastar full-time (Less than a year)
Pros
permanent positions available with regular hours of work and annual salary
Cons
1. Salary is very low against industry standard
2. QA/Sales Support/Partner support senior management bully me daily, very unsupportive and demeaning
3. Previous staff have left the teams because managers pushed them out or because there were threats of violence toward them which management did not resolve
4. One staff member was ill and was getting stressed in role so got pushed to another team so management didn't have to deal with her instead of actual management and support
5. The office act like children and slander brokers/partners until they're in the office then everyone's nice to their faces but laugh about them behind closed doors
6. Asked to breach internal policies daily to get ahead even if this means putting the team at a disadvantage or breaching confidentiality
Advice to Management
Please review the SS/QA/PS department, we're all being forced to write positive reviews and getting bullied, it's not nice working here and many of us are looking for new jobs
Verastar Response
3 Dec 2018 – Assistant HR Advisor
Hello,
Thank you for taking the time to leave a review.
We are very concerned regarding the issues you have raised, as they go against a number of our company policies and procedures. Namely , our Anti-Harassment and Bullying policy, and our Equal Opportunities. We would like to assure you that any allegations of bullying, harassment, threats of violence, breach of policy are taken very, very seriously.
As such, we would like to investigate all the issues you have raised as a matter of urgency. All matters will be dealt with privately and confidentially – please contact HR@verastar.co.uk as soon as possible.
Kind Regards,
Verastar Team.... MoreLess
Other Employee Reviews
Other Employee Reviews
Helpful (4)
"Partner Support, Sales Support, QA"
I worked at Verastar full-time (More than a year)
Pros
-No weekend work
-Free pizza once a month
Cons
- Senior management doesn't care about the team or their rights, I handed in my 2 week notice so management sacked me
- Senior management constantly talking about confidential issues in front of entire team and mocking peoples mental health issues
- I hadn't known anything of working within office politics until i worked here. If you're not liked, you wont get anywhere. Career opportunities only exist for those willing to play the game and stand on the shoulders of others - very poor culture.
- Got told I "am not paid to think" by a sales manager and upon hearing this, my own management agreed that this was right, talk about job satisfaction!
- Constant daily emails (practically hourly) from senior management telling teams they're not hitting figures (e.g. missing 2 calls in 3 hours) but they refuse to pick up the phone themselves (because they haven't taken the time to learn how we do our jobs and how technical and difficult they are, instead they've gone straight to telling us we're doing them wrong. Never any offer of help- criticism means much less from someone who doesn't understand what they're criticising.)
Advice to Management
- If the company wanted to, it would really not be that difficult to see through management swaying figures and making themselves look better. It's easy to hit targets if you move the goal posts daily and even easier to better your own image if you write your own reviews.
- Stop sacking people for handing in their notice (and then boasting about it to the rest of the team)
Verastar Response
10 Dec 2018 – Human Resources Manager
Hi,
Thank you for taking the time to leave your review.
We are disappointed to hear of your negative experience as we endeavour to ensure all our representatives have a positive experience when working at Verastar.
We are always looking at way to improve for both current and existing staff.
Therefore, we would like to look into the issues you have raised, if you could please provide further details to our HR Department (HR@verastar.co.uk)
Kind Regards,
Verastar... MoreLess
Helpful (4)
"Quality Assurance Team - AVOID"
I worked at Verastar full-time (Less than a year)
Pros
- £100 xmas bonus
- free tea and coffee
- modern(ish) office
- transport links are okay for those travelling by bus (not metrolink)
Cons
- Avoid the Quality Assurance (QA) team at all costs, senior management will not care about your rights, your contract, your ideas or opinions or your mental health.
- No praise, only ever criticism (unless of course, you do something snide on behalf of management, then they will love you until you can no longer be used for their gain)
- Changes will be made daily and not communicated with the team, then when you work to old sign-offs (as you weren't made aware of new ones) you will receive warnings and trips to HR where senior management will claim they told you (and with no evidence, management are believed) processes and management are actually a joke
- Quality team have just been relocated in the organisation to underneath sales. How can a quality assurance team be independent or objective if they report to sales management? The answer is they can't... and woe betide anyone who attempts to act with integrity in this department - this will not be tolerated for long, you'll be straight out of the door (or as long as it takes for HR to arrive and dismiss you illegally)
Advice to Management
- Get new senior management for QA team
Verastar Response
3 Dec 2018 – Assistant HR Advisor
Hello,
Thank you for taking the time to leave a review.
We are very concerned regarding the issues you have raised, as they go against a number of our company policies and procedures.
As such, we would like to investigate all the issues you have raised as a matter of urgency. All matters will be dealt with privately and confidentially – please contact HR@verastar.co.uk as soon as possible.
Kind Regards,
Verastar Team.... MoreLess
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